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Updated 8pm PT on 8/3/2015: revised title of the post to make the title more relevant and specific to the issue.
Good afternoon everyone. A few days ago, I received a Chase QuickPay payment from my friend. It was my first time receiving a Chase QuickPay payment and I thought it would be a very simple, straightforward process of accepting the payment and having the funds get deposited to my Chase Total Checking account. Unfortunately, the process was not very simple, but with a quick fix, the problem was resolved. After clicking the Log In button from the Chase QuickPay payment email, I logged into my Chase account.
I clicked the green Accept Money button and got an error message. I needed to add an email address to my Chase QuickPay account (similar to how you send PayPal payments to a specific email address).
When I tried to use my usual email address, I got another error message that said my email address was already in use. By who? I only have 1 Chase online account and have never used this email address to accept a Chase QuickPay payment before. I called Chase to figure out what was going on.
After explaining the problem to the Chase rep, she asked me if I had a Wells Fargo or Bank of America account. I told her that I did have a Bank of America account and asked why that mattered. She stated that Chase, Wells Fargo, and Bank of America all use the same service (called clearXchange) to process payments for those 3 banks. She advised me to call Bank of America and have them close my clearXchange account. After speaking to the Chase rep, I called the number on the back of my Bank of America Alaska Airlines Credit Card. The rep who answered was unsure who clearXchange was, but she thought it was related to Bank of America’s money transfer service. When she transferred me to that department, I explained to the new rep that I was trying to accept a Chase QuickPay payment, but my email address was already in use. I asked if she could delete my clearXchange account with Bank of America. The process was instant and she said I should now be able to add my email address to my Chase QuickPay account. Shortly after the call, I received this confirmation email from clearXchange. The direct number to clearXchange is 1-866-839-3488.
I logged back into my Chase account and was able to add my email address. I then accepted my friend’s QuickPay payment.
The Chase QuickPay payment takes 1-2 business days for the funds to show up in my Chase Total Checking account.
I also received a Secure Message from Chase with details of my Chase QuickPay payment.
If you are trying to accept a Chase QuickPay payment, but get an error message, you may have to call clearXchange and have them remove your email address from their system. The process should also work in reverse if you are trying to accept a payment to your Wells Fargo or Bank of America account.
If you have any questions, please leave a comment below. Have a great day everyone!