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Good morning everyone, sorry my posting frequency has gone way down lately. I am back from my trip to Maui and Kona, so I will get back to posting more frequently soon. This is just a quick post this morning about the Alaska Airlines 20 minute baggage guarantee. If your checked bag is not available on the baggage claim carousel within 20 minutes of landing, you can get a $25 Alaska Airlines discount code or 2,500 Alaska Airlines miles. My flight from Kona (KOA) to Oakland (OAK) on Alaska Airlines landed at 12:07am PT (according to the Alaska Airlines app). We went down to the baggage claim carousel and waited for our bag. As soon as I saw our checked bag, I took a screenshot of the time on my iPhone, showing that the bag came 25 minutes after landing. I then tweeted the screenshot to Alaska Airlines letting them know that the bag took longer than expected to show up on the baggage claim carousel.
If you want more details regarding the 20 minute baggage guarantee, click here. It says that you must contact Alaska Airlines within 2 hours of receiving your checked bag with a customer service agent at the airport, but I was in a hurry to get home, so I just tweeted Alaska Airlines instead.
Within a few minutes, I received a response from Alaska Airlines on Twitter. I didn’t ask for any miles or compensation, but the agent (Jordan) proactively offered me the miles. I have communicated with Alaska Airlines on Twitter in the past, so they were able to locate my Alaska Airlines account without me having to provide my mileage account number.
The following day, the 2,500 Alaska Airlines miles posted to my account. The entire process couldn’t have been any easier and I thank Alaska Airlines for their quick response. I believe several other airlines have baggage delivery guarantees, but the rules and rewards differ by airline.
Have you had any experience with Alaska Airlines’ 20 minute baggage guarantee or another airlines’ baggage guarantee? Let me know below. If you have any questions, please leave a comment below. Have a great day everyone!