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Good afternoon everyone. A few days ago, my Citi Prestige Credit Card statement closed and I confirmed that I did redeem all $250 of my airline travel credit for 2017 (I previously confirmed that Flights Booked with Citi Thank You Points + Cash do not Trigger Citi Prestige $250 Airline Travel Credit). My statement also said that I would be billed the $350 Citi Prestige annual fee on my next statement. I only pay $350 for the annual fee because I have a linked Citigold Checking account. Without that checking account, I would have to pay the $450 annual fee. Considering that I never took advantage of the 3 free rounds of golf, 4th night free on hotel stays, or needed an extra Priority Pass membership, I saw no reason to keep the credit card another year. The only feature that I really liked about having my Citi Prestige Credit Card was the ability to redeem Citi Thank You Points for 1.6 CPP on American Airlines and AA codeshare flights, but that feature is going away in a few months too.
I called Citi and asked if there were any retention offers available on my Citi Prestige Credit Card. Not surprisingly, there were no offers available for me, since I spent about $300 on that credit card in the last 12 months and $250 of that was reimbursed thanks to the $250 airline travel credit. I went into the call knowing that retention offers were probably unlikely, so I asked the rep to product change / convert my Citi Prestige Credit Card into a Citi Dividend Credit Card. After reading a script for almost 10 minutes and explaining every single change in my benefits, we completed the product change. The Citi Dividend Credit Card offers 5% cash back at drugstores this quarter and you can earn up to $300 per calendar year, with no quarterly cap.
After completing the product change, I made a bill payment from my Citigold Checking account to bring the account balance down to $0. I called back a few days later to close the Citigold Checking account and when the rep asked me why I wanted to close the account, I told her that I only kept the account open to get a reduced annual fee on my Citi Prestige Credit Card and I have since product changed that card to the Citi Dividend Credit Card and no longer needed the Citigold Checking account open. I’m not sure if she gets that answer often, but she didn’t try to convince me to keep the account open.
I made another call to product change my Citi Forward Credit Card into another Citi Dividend Credit Card, but I was told that there were no product change options available for my Citi Forward Credit Card. I then asked if there were any retention / targeted spending offers available on my Citi Forward Credit Card and was told that if I spend $300 in the next 60 days, I will earn 3,000 bonus Citi Thank You Points. I ended up going through all my other Citi credit cards with the rep over the phone but the only other offer I could get was on my Citi Premier Credit Card. If I made 5 or more purchases of $10 or more, I will get a $50 statement credit. That sounds simple enough.
If you have any questions about any of the Citi credit cards or Citigold checking account, please leave a comment below. Have a great weekend everyone!