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Good morning everyone. A long time ago, British Airways had a promotion with Match.com where you could earn 150 British Airways Avios per dollar spent. The following story talks about my struggle to get the British Airways Avios I was owed. Be prepared, this is a very long post. I hope you enjoy.
Since the Match.com promotion was 150x, I wanted my Match.com membership to be as large as possible, so I prepaid for 12 months of membership along with a bunch of extras. The total came out to $548.57 and I should have earned 82,286 British Airways Avios, or a cost of 0.67 CPM.
I completed my purchase and was a Match.com member as of March 2.
Here is a breakdown of all the Match.com membership features and their costs.
The purchase was tracking nicely in the British Airways Avios eStore, but the number of Avios was lower than expected. I was hoping that when the transaction was approved, the correct number of Avios would be deposited to my British Airways Avios eStore account.
A few weeks later, I logged into my British Airways Avios eStore account and saw that the transaction was declined. What was going on?
I immediately reached out to British Airways and Match.com on Twitter for help.
According to the Twitter conversation I had, British Airways handles all claims within 14 days and handles the claims by order date.
I filed a British Airways Avios eStore missing cash back claim and here is what it looked like.
Here is the start of a lengthy conversation I had with British Airways that began on April 24 (time zone is in the UK).
Eric, a British Airways Avios eStore customer service agent, responded on April 27.
I thanked Eric for helping me on April 27.
I followed up on May 3.
Eric responded on May 4.
I followed up on May 11.
I followed up again on May 22.
I followed up again on June 5.
I followed up again on June 13.
Eric responded on July 6 with a lengthy cut and paste email saying that my transaction was not eligible to earn British Airways Avios but they could not tell me why. I was not happy!
I immediately copied the email and reached out British Airways and Match.com on Twitter.
As expected, British Airways was not helpful on Twitter.
And neither was Match.com. They kept pointing fingers at each other and no one wanted to help me.
On July 9, I reached out to Match.com through their customer service online form.
I received an automated response from Match.com. Based on the keywords I used in my email, they assumed I had an issue with my daily matches. Luckily, there was info at the bottom of the email that told me to respond to that automated email if I still needed help. I copied and pasted my first email to Match.com and sent it off.
On July 13, I received a response from Match.com that said they were escalating my concern to the refund review department. I thought that was interesting since I never mentioned a refund in any of my emails, but if Match.com wanted to give me a refund, I would not object.
On July 17, I received an email from Match.com that they were issuing a full refund of $548.57 back to my credit card.
On July 18, the refund posted to my credit card.
When I originally signed up for Match.com, I wasn’t expecting much. I signed up entirely for the British Airways Avios, but since I was a paying customer (at the time), I decided to use the service and see what happened. A few weeks into my Match.com membership, I met an amazing girl named Laura that I am happy to call my girlfriend. After our second date, I told her that I signed up for Match.com for the miles. By then, she knew about my travel blog and my obsession with credit card rewards. I told her that when the British Airways Avios posted to my account, I would use the miles to take us on a cool trip (Hawaii perhaps), but unfortunately, British Airways & Match.com had other plans.
Long story short, I was on Match.com for a few months, met my amazing girlfriend Laura, and got all my money back after dozens of emails and weeks of fighting. In the end, it was worth all the headache.
If you have any questions about the British Airways Avios eStore or Match.com, please leave a comment below. Have a great day everyone!