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I booked a rental car today and then as I always do, I gave the booking to AutoSlash so they could find me a better deal. When I got the email saying AutoSlash had found me a cheaper price, I clicked through to see the deal, but I immediately knew something was different. The interface was different and then I realized they sent me to Priceline.
Before today, when AutoSlash sent you that “We Found A Better” Deal email, you chose the better deal and then AutoSlash handled the rest. They rebooked the car for you at the lower price, and the booking stayed with AutoSlash. This new process is confusing, so after I rebooked at the lower price through Priceline, I sent AutoSlash an email with my questions about the NEW booking process and asked them what’s up. As I’ve mentioned before, the team at AutoSlash offers great customer service, so here’s what they told me. I’ve BOLDED the most important information you NEED TO KNOW. They are big changes in how the AutoSlash process works.
Thanks for contacting us!
Since we’re able to find such deeply discounted rates, a number of rental car companies have taken steps to block us from booking with them. We’re still able to find rates for these companies—we just aren’t able to actually book directly with them. For these companies, we’re still able to help you book through other major travel sites, and so our emails contain links that take you to Priceline to complete reservations for these companies. The only thing to be aware of is that if you book through Priceline, we won’t be able to automatically rebook your reservation if prices drop. So, be sure to head over to autoslash.com/track and put in your confirmation number after you book at Priceline so we can notify you when a lower rate comes along. We’re still intent on finding our customers the very best possible rates, and nothing has changed in that regard. As for cancelling a reservation, you’d do that by cancelling through Priceline as they are the booking agency.
We look forward to saving you even more money on your rental car rates!
This creates a whole other step for us because now when we book our cheaper rates, we once again need to feed them to AutoSlash so they can keep working on getting us even better rates! I then asked AutoSlash if it really is important for us to cancel our car rental bookings or can we just let them expire. Here’s another piece of essential information.
We always recommend cancelling any reservations you know you won’t be using. Rental companies have been more aggressive in adding fees for no-shows so it’s better to cancel and not need to worry about that. Even with rates that we offer they do sometimes have those fees in the terms and conditions, but would require entering your credit card info while completing the reservation.
I’m going to keep using AutoSlash even though I don’t like the new system because it creates more work for me. But they’ve never NOT found me a great rate and even with the rate I booked today, they’ve already saved me $53. I wanted to let you know about these changes as soon as I found out! If you have any questions, please let me know in the comments below.