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PSA: Follow up on Missing AMEX Offer Statement Credits (Especially MGM Offer)

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Good morning everyone, I hope you had a great weekend.  A few months ago, my girlfriend and I went to Lost Wages Las Vegas and stayed at the beautiful Bellagio hotel.  We even upgraded to a fountain view room with amazing views of the Bellagio fountains.  I booked this specific hotel because Bellagio is part of MGM, and there was an AMEX Offer for $50 off $250 at MGM properties.  That AMEX Offer expired on January 8, but there are similar MGM AMEX Offers currently running (see the 2 AMEX Offers at the bottom of this post).  Long story short, I paid for the stay before the AMEX Offer expired, but the $50 statement credit never posted.  After waiting for more than 2 months, I called AMEX and they were able to manually add the $50 statement credit to my account.  Here is the MGM AMEX Offer that I was enrolled in:

a screenshot of a card

After checking into the Bellagio on Friday night (January 5), I received the automated “Thanks for using your enrolled AMEX card linked to this AMEX Offer” email.

a screenshot of a email

We checked out Sunday afternoon (January 7) and the Bellagio purchase posted to my American Express Business Platinum Charge Card on the same day.  I thought all was good, or so I thought…

a screenshot of a computer

Fast forward 2 months and my American Express Business Platinum Charge Card March statement closed. Still no $50 statement credit.  I was tired of waiting, so I called American Express, explained the situation, and was then transferred to the “technical team.”  After explaining the situation again, the agent looked at the transaction dates and immediately saw what I was talking about.  Minutes later, he said the $50 statement credit would appear on my card within the next 2-3 business days.  Like clockwork, the $50 statement credit appeared 2 days later.  I didn’t ask for any compensation and the AMEX rep did not offer any type of compensation either.  I was just glad the $50 statement credit was finally credited to my account.

a screenshot of a website

If you are interested in staying in Las Vegas, there are at least 2 AMEX Offers currently running for MGM.  I found these offers on a few of my AMEX cards.  You must make a qualifying purchase by April 24.  After these offers expire, I am sure there will be other MGM AMEX Offers available too.

If you have any questions about the MGM AMEX Offer or a general question about AMEX Offers, please leave a comment below. Have great day everyone!


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5 thoughts on “PSA: Follow up on Missing AMEX Offer Statement Credits (Especially MGM Offer)

  1. Kathy

    I want to book a 2 night weekend stay. Booking direct on MGM (Mlife) website requires a partial advance deposit. I am registered for the AMEX offer. However, based on this reservation process, $150 will be billed now toward the deposit and the balance of $175 will be billed at the time of checkout. How will this trigger the $300 amex offer if it is split separately? Any data points?

    Reply
    1. Norman

      This happened to me, but on a Hilton hotel offer in AMEX. I paid a deposit equal to one night room rate. I paid the balance at check out, believing i met the min spend on the AMEX offer (including the deposit). No dice, did not get the credit. From now on, i make sure i meet the minimum spend on one card swipe (and make sure I get the automated email saying you I used my Amex offer)

      Reply
  2. r m a h

    nice work on staying with it and following up….and….not trying to go above and beyond (though you probably could have!).

    Reply

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