Category Archives: Airlines + Miles

San Francisco Travel Meetup with Grant & Tonei (6:30pm on August 7)

Buenos dias everyone!  Sorry I’ve been MIA for a while – it’s been a very busy summer. But now I’m in the Bay Area for Alaska’s inaugural flight from SFO to Mexico City, and to make up for my absence, I decided we should have an opportunity to see Grant’s (burger-eating) talents at Super Duper Burgers this coming Monday.  If you are free Monday evening, please join me, Grant, and other Bay Area travel hackers for burgers, fries, miles, points, MS, and more.  As a reminder, this location is on Market Street between Montgomery and Powell Street BART stations.

  • Where: Super Duper Burgers, 721 Market St, San Francisco, CA 94103 (Google Maps)
  • When: Monday, August 7th from 6:30pm – 8:30pm

Super Duper Burgers Yelp

No need to RSVP, just show up when you can and be ready to eat and talk.  Have a great weekend!

My Love / Hate Relationship with British Airways & Match.com (LONG STORY)

Good morning everyone.  A long time ago, British Airways had a promotion with Match.com where you could earn 150 British Airways Avios per dollar spent.  The following story talks about my struggle to get the British Airways Avios I was owed.  Be prepared, this is a very long post.  I hope you enjoy.

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TAP Portugal Airlines Removes Telephone Support, Now Only Provides Email Support (Travel Agents Only)

UPDATE: Grant just confirmed with TAP Portugal on Twitter that this change is only for travel agents, not for passengers.  Sorry for the confusion.


A few months ago, I booked my first ever flight on TAP, the Portuguese airline. I called TAP and within a few minutes, I had my seats picked out and assigned. I haven’t taken the flight yet. The whole process was very easy. That’s ALL changed now.

Somehow TAP thinks that they’ll better assist me by NO longer offering telephone support. Strange reasoning, don’t you think? And their new process looks, well, confusing, to say the least. Not only are they not taking phone calls and only handling support through emails, but they have this wildly complicated construct of coding that we have to use in our emails to them. They don’t specify response time, and this whole email process is just ridiculous.

Here’s the full text of the email they sent.

Dear Valued Partner,

As part of our ongoing effort to improve our service to our customers we are implementing a Customer Relationship Management program to better assist you.

As of Thursday, July 27th, all Agency Help Desk assistance will be handled through email only. Telephone assistance will no longer be available so we ask that you submit all requests to tapusa@tap.pt. Continue reading

2 Expiring United Club Passes and my Chance to “Pass it Forward”

Is one of your mottos, “Waste Not Want Not”? For sure, this is one of mine. One of my friends has this saying embroidered and hanging in her kitchen. It was given to her by her beloved mother-in-law, so it’s really special. And when I’m in her kitchen, it always gets me thinking… especially this past week. Turns out, I had two United Club passes expiring on July 31. I wasn’t going to use them. I asked everyone I knew if they could use them. Nope. Grant did the same. No luck. I had this nagging “Waste Not Want Not” feeling and today the inspiration for what to do with them came to me. I would do a random act of kindness and, at the same time, take myself on a nice walk. I would go down to the San Diego Airport (SAN) and walk up to people by the United Airlines counter and see who could use them.

This could be fun!

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How to Book Flights with Citi Thank You Points

With the recent 75,000 point sign up bonus for the Citi Prestige Credit Card, I started thing about my Citi Thank You Points. I’ve accumulated a rather large number of Citi Thank You Points, and have recently decided to start spending them on flights. I don’t put much spend on my Citi Prestige Credit Card EXCEPT for using the card at hotels for the 4th night free hotel benefit. Since I’ve been using that perk for a few years now, I was pleasantly surprised when I logged into my Citi Thank You account and saw my stash of Citi Thank You Points.

Citi Thank You Points are earned through credit cards issued by Citibank and can be redeemed for a variety of rewards. I’ve looked at using points at hotels, but I’ve decided that redeeming them for flights makes more sense. This meant I had to learn to use the site to book flights. When I learn something new, I like to share it with you all too, so this post focuses on redeeming Citi Thank You Points for flights.

I consider Citi Thank You Points to be almost the same as cash. I say almost because, on some occasions, tickets might cost slightly less on sites like Kayak, Expedia, or Travelocity. It’s always good to check the other OTAs to compare prices. And remember, using your Citi Thank You Points does earn you frequent flyer miles for the tickets you book, so I’ll show you below how to filter for specific airlines.

How much are Citi Thank You Points worth?

The value of Citi Thank You Points toward flights depends on which Citi credit cards you have:

  • Citi Thank You Credit Card & Citi Thank You Preferred Credit Card: 1 cent per point
  • Citi Thank You Premier Credit Card: 1.25 cents per point
  • Citi Prestige Credit Card: 1.6 cents on American Airlines (changing soon) and 1.33 cents on other airlines

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