Tag Archives: Hotel Loyalty Points

My Credit Card Retention Calls for AMEX Business Platinum, Chase IHG & Chase Hyatt

Good morning everyone, happy Friday!  I apologize for not writing much lately, but I do have a few posts in the pipeline, they just take a while to get all the necessary details and dates.  Anyway, my December credit card statements just closed and a few of my credit cards had annual fees that posted.  Most of the time, I have already mentally decided if I will keep a credit card or cancel way before the annual fee posts, but even if I mentally decide to keep a credit card, I still call and see if there are any retention offers available.  It never hurts to call, the worst that can happen is that they say there are no offers, and if you never ask, you will never receive.  During this round of retention calls, I called regarding my American Express Business Platinum Charge Card, Chase IHG Rewards Credit Card, and Chase Hyatt Credit Card.  Here is how those retention offer calls went…

Retention Call 1 and 2: American Express Business Platinum Charge Card

I called American Express on Wednesday afternoon and told the rep that the $450 annual fee just posted on my American Express Business Platinum Charge Card and I wanted to close the card, but before I close the card, I wanted to see if there were any retention offers available.  She put me on hold for a few minutes, but then said that the department that was responsible for retention offers was really busy and that I should call back at a later time.

I then called back Thursday morning and told the second rep the same spiel.  He put me on hold for a few minutes to check my offers and came back with no offers.  I told him I put a lot of spend on my no annual fee American Express Blue Business Plus Credit Card (true) and earned lots of Membership Reward Points on that card and put very little spend on my American Express Business Platinum Charge Card (true), so why did I need both cards?  I told him I get good value out of the $200 airline incidental credit and occasionally visit the Centurion Lounges, but that did not justify paying the $450 annual fee.  He asked me what type of offer I was looking for and I said statement credits to offset the annual fee.  He didn’t have any statement credit retention offers and said that I could redeem my Membership Reward Points for statement credits.  No… that was not what I wanted.  He said he would transfer me to that department and then I hung up in annoyance.  Ugg, I will hold on to this card until get another AMEX Plat.  I’m currently eyeing the 60,000 point signup bonus on the American Express Platinum Charge Card from Charles Schwab.

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Misleading Park Hyatt 3rd Night or 4th Night Free Ad in Departures Magazine (Warning: Rant)

When I feel a rant coming on, at first I second guess myself. Is what I’m experiencing really rant worthy? Would other people rant about this too? Once I’ve answered YES to those 2 questions, I rant :) So here we go. Oh Hyatt, I have such a love-hate relationship with you. But this week, you’re making me mad! Maybe I’ve misread you or misunderstood your intention, but I don’t think so. And now I’m asking our readers to back me up or tell me I’m wrong. We shall see.

It all started when my Departures Magazine came. I was flipping through it and noticed a Hyatt ad for their Park Hyatt hotels. You all know I love the Park Hyatt properties and this year alone I had two amazing Park Hyatt stays (Buenos Aires and Milan). So of course the ad caught my eye. What really caught my attention was that the ad was a Special Offer for a complimentary third or fourth night at participating Park Hyatt hotels. Hmm, this could be a chance to plan a trip to try some Park Hyatt’s I haven’t stayed at yet.

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Marriott 2018 Changes: Rollover Nights, Status Buy Back & New Hertz Benefits

Marriott is making changes for 2018 that are worth noting! Being able to rollover nights in excess of our elite requirements is a great benefit of some hotel chains. But now with Marriott, we’ll have to track nights more closely! Going forward, in 2018 our excess nights earned will no long roll forward into 2019. It was great while it lasted! Do you track your hotel nights closely? If not, and you’re a Marriott loyalist, will you start keeping closer tabs on qualifying nights, or does this change not matter much in your hotel choice patterns?

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What was your Favorite Blog Post Over Thanksgiving Weekend?

What was your favorite blog post from any blogger you’ve read over the Thanksgiving holiday weekend? My choice may strike you as odd, because I’m picking one from Nick at Frequent Miler. He writes about things to keep in mind while shopping on Black Friday & Cyber Monday.

Why is that an odd choice for me? I’m not much of a shopper on Black Friday or Cyber Monday. In fact, people say I’m a retailer’s nightmare because I’m not much of a shopper at all :) So it seems odd to pick this post as my favorite because I’m not AT ALL who Nick is writing for. And yet I really loved his post. It reminded me that while I spent Black Friday with family and wasn’t online much if at all, and Cyber Monday was a travel day for me, many days of the year are good bargain hunting days! That FOMO (Fear Of Missing Out) evaporated when I read his post. If I ever do become more of a shopper and put myself in the frenzy of holiday shopping, I can reread Nick’s post to remind myself just how to best approach Black Friday and Cyber Monday!

What was your favorite blog post of the Thanksgiving holiday weekend? Let me know!

Citi Forward Converting to Citi Thank You Preferred on January 9, 2018 (Conversion Letter & Details)

Good morning everyone, happy Black Friday.  I hope you all had a great Thanksgiving with your friends and family members.  This post isn’t about Black Friday, but if you have a Citi Forward Credit Card, you might want to read this post.  Citi is sending out letters informing Citi Forward Credit Card holders that their credit card is going to be converted to a Citi Thank Your Preferred Credit Card on January 9, 2018.  Most people do not have Citi Forward Credit Cards (Citi has not allowed applications for several years), but it used to be an awesome credit card… 5x Citi Thank You Points (TYPs) for Amazon, entertainment and restaurant purchases, but back in June 2016, Citi changed the 5x TYP categories to 2x TYP categories and the credit card became worth much less than before.  The best feature of the current version of the Citi Forward Credit Card is that you get 100 TYPs when you pay your credit card bill.  That bonus is ending, but the 2x TYP categories are staying about the same.

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