Buenos dias everyone! It finally happened – Alaska Airlines returned to Mexico City (MEX), with near-simultaneous inaugural flights from San Francisco (SFO) and Los Angeles (LAX). I wrote about these new routes and this was my first-ever inaugural flight on any airline, so I’m pretty happy that it was on my favorite airline on a route that means a lot to me (since I moved from the Bay Area to Mexico City just under a year ago).
I made the risky choice of taking an UberPOOL to SFO, and arrived just minutes before the 1-hour cutoff for checking bags internationally. We hustled over to one of the check-in kiosks, and after an unnerving number of loading screens, were able to print our bag tags and boarding passes in the nick of time. We then stood in line for another 10-15 minutes to hand our bags to an agent – the longest I can remember spending in an elite line, and this was with only 3 people ahead of us. There were several flights leaving around the same time with four agents working, and a lot of people were confused about where they were supposed to be.
Buenos días everyone. Before I arrived at Benito Juarez International Airport in Mexico City on Saturday evening, I was a bit irritated when the flight crew announced that they did not have customs forms on board. After I cleared immigration and proceeded to baggage claim in the customs hall, I was confused because I couldn’t find any blank forms anywhere. That confusion turned into surprise when I approached an American Airlines baggage agent and was told “We don’t use those anymore.” Sure enough, when I went up to the customs agent, she just asked me if I had anything to declare and told me to push the red button – thankfully the light turned green. Continue reading →
Buenos dias everyone. I was looking at my Membership Rewards account recently and noticed that although I have used Uber many times in Mexico City over the past couple of months, I only had a couple of credits for bonus Membership rewards points. After some further digging, I realized that I was actually missing a lot of the Membership Rewards points I expected: over the past year or so, I’ve put $869 in Uber charges on my Membership Rewards-earning cards (American Express Business Platinum and my American Express Everyday), but only received 346 bonus points over that time period.
I was hoping to see a lot more of these on my Membership Rewards activity history…
I had an idea of why these were missing, but I reached out to American Express via web chat anyway. The agent said they would file a ticket for me and someone from the Membership Rewards department would call me in a few days. In the meantime, I decided to do some research. Continue reading →