Tag Archives: wifi

Gogo Devalues T-Mobile Free Hour In-Flight WiFi – now only Available on Domestic Flights

Buenos días everyone. On my last trip to the US, I tried to use the free hour of Gogo in-flight wifi access offered to T-Mobile customers, but couldn’t get the T-Mobile access banner to show up. When I reached out to their chat support team, I was told that the T-Mobile deal is not available on international flights on American Airlines. This was surprising to me, since I’ve taken advantage of it in the past on flights between the US and Mexico City – I thought perhaps this was standard language to keep passengers from expecting to find free wifi on transatlantic and transpacific flights, which mostly use Panasonic Avionics wifi instead of Gogo wifi. However, when I looked at Gogo’s FAQ page, there’s a section that explicitly defines the offer as being available for Gogo-equipped domestic flights:

We are giving all customers on a T-Mobile branded plan a free hour of Gogo in-flight Wi-Fi on your smartphone. This free hour cannot be used with a laptop or tablet. It works on ALL Gogo-equipped domestic flights. That’s on top of the free in-flight texting we introduced last year, which now includes free in-flight messaging with iMessage, Google Hangouts, WhatsApp, and Viber—with more on the way.

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