Is this new Hyatt loyalty program confusing or what? Back in October, Hyatt changed the name of its loyalty program, as well as the terms and conditions, and it launches on March 1. This week we’ve all been getting those emails letting us know what tier we’ll be on next year. I got an email that said, “Welcome to the World of Hyatt, You’re An Explorist”. Only one thing wrong. It should have said, “You’re a Globalist” because according to me, I had made Diamond again for next year. Uh oh!
I started to check my own records and then thought to myself, call Hyatt and let them work through this with me. Could I possibly have been mistaken? I would not have been a happy camper if that was the case. I do keep good records but I’ll admit to booking and canceling stays, and some of my stays can be quite confusing in the way I set them up. And sometimes I use suite upgrades, and hotels often record these as two rooms which can also confuse the numbers.