Tag Archives: Centurion Lounges

Use American Express Chat to Change Airline Fee Credit Airline Choice (Almost 100% Automated)

Good morning everyone, I hope your weekend is going well.  Yesterday, I booked an American Airlines flight from New York (LGA) to Dallas (DFW) to Orange County (SNA) for Laura and myself (we plan to check out the Centurion Lounges in LGA and DFW during our trip).  With my American Express Gold Card, I get a $100 airline fee credit to use each year to cover seat assignments, checked bags, in-flight drinks/snacks, etc.  I decided to use my $100 airline fee credit to purchase preferred seats for our American Airlines flights.

Unfortunately, American Express has a weird system that will automatically enroll you in last year’s airline choice if you do not make a change by January 31.  Since I selected Southwest Airlines in 2019 (when buying Southwest Airlines eGift Cards triggered the credits), that was who my airline choice was for 2020.  Thankfully, you can change your airline choice if you do not use any of the credit in the current year.  Instead of calling American Express, I clicked the Chat button in the lower right corner of the screen.

I typed in my comment and the automated system asked me a few questions.  After going through the prompts to change to American Airlines, I thought the Chat box was going to make the change for me, but unfortunately, I had to be connected to human.  After confirming my airline choice, the agent processed my change.  I’m not sure why the Chat box could not do it by itself, but the whole process only took a few minutes.

Continue reading

Keep, Cancel or Convert? American Express Business Platinum Charge Card ($595 Annual Fee)

Good afternoon everyone.  As part of my “Keep, Cancel or Convert?” series, I like to evaluate and reevaluate credit (and charge) cards to make sure they still deserve a spot in my wallet.  Last month, the $595 annual fee posted on my American Express Business Platinum Charge Card.  I have read a few recent blog posts about whether to keep or cancel the AMEX Platinum Card (from Frequent Miler and Your Mileage May Vary), so I wanted to share my view on this card.

First things first, I added my brother as an authorized user so he could access the Centurion Lounges, Escape Lounges, and Priority Pass Lounges (no more restaurants).  He used the card a few times, but he decided that the $300 annual fee was not worth it to him.  My statement closed on December 2, I called AMEX on December 2 or 3, and said I would like to downgrade my brother’s AMEX Business Platinum to a no annual fee AMEX Business Green (which comes with no perks, other than the $100 Global Entry credit).  AMEX processed the downgrade request right away, but did not provide a full refund (I was charged $1.64 for those 2 days).  Seems kind of petty to me, but let’s see if I decided to keep, cancel, or convert my AMEX Business Platinum.

Continue reading

Keep, Cancel or Convert? American Express Business Platinum Charge Card ($450 Annual Fee)

Good afternoon everyone.  As part of my “Keep, Cancel or Convert?” series, I like to evaluate and reevaluate credit (and charge) cards to make sure they still deserve a spot in my wallet.  2 weeks ago, my $450 annual fee posted on my American Express Business Platinum Charge CardI shared my outrage on the upcoming changes to the card and Shelli added her thoughts too.  I am not going to go into all the nitty gritty details of the current card benefits and the upcoming card benefits, but I have decided to keep my American Express Business Platinum Charge Card until next December when the *gasp!* $595 annual fee posts to my account.  Here is why this card is still worth the $450 annual fee I just paid…

Continue reading

Is Amex’s Platinum Business Card Worth $12 Extra A Month?

No denying this has been a big year for change in the credit card landscape. Hyatt changed its policy on how cash and points nights are determined, the Citi Prestige 4th night free benefit is fading into the sunset, and Amex updated the Gold card benefits. Just when you’re catching your breath, ouch, American Express strikes yet again with an annual fee increase on the Business Platinum credit card.

Continue reading

Could We Replicate the Netflix / “Friends” Revolt with the AMEX Business Platinum Changes?

Updated at 10:50am PT on 12/5: According to the New York Times, Netflix paid $100 million to keep “Friends” for 1 more year.  That is the power that “Friends” fans have over Netflix.


Good morning everyone.  I am not sure if you heard the 2 big stories that broke Monday morning: Netflix was planning on removing the TV show “Friends” from their service beginning January 1 and American Express announced BIG changes to the American Express Business Platinum Charge Card.  Not surprising, Netflix users freaked out and started complaining on Facebook and Twitter.  Here are a few complaints from this USA Today article.  After a few hours, Netflix reversed course and granted users’ wishes: “Friends” would be on Netflix through 2019.  That’s one win for the little guys!  But what about the second big story from Monday?

Continue reading