A new survey of rideshare passengers just came out, and I have to say some of the findings surprised me. The survey, done by Bellhop, Rideguru, and our very own rideshare man-in-the-know, Harry Campbell, The Rideshare Guy, wanted to know whether people felt if and how ridesharing was improving their quality of life.
The survey refers to rideshare as “mobility options”, which is a new term for me as it relates to ridesharing. The survey included both taxi or other services in the same general category of mobility options. Of course, surveys are always a bit suspect because it depends on how questions are worded and how terms are defined. In this case I wish some of the survey terms such as “better life” were more clearly defined. However, taking all this into consideration, if you use ridesharing services it’s interesting to see if you fit into the same categories as the respondents or not. And if like me you rarely use these services but are curious about the business end of them, the survey and article is a quick and easy read and a good glimpse into rideshare customer experience.