Tag Archives: Virgin America

How Right (or Wrong) Were My 2018 Travel Predictions?

Good afternoon everyone.  In mid January 2018, I wrote My Unlikely, But Entertaining 2018 Travel Predictions.  I did not look at that post until yesterday, so it was fun to look at the predictions I had made.  I will go through my 2018 predictions and see how well I did.  Since my memory is not that great, please correct me if I am wrong on any of these.  In a few days, I will share my probably equally as unlikely but equally as entertaining 2019 travel predictions, so check back for that post.  Without further ado, here were my 2018 predictions and the results:

Airlines

  • After the Virgin America merger, Alaska Airlines will add new routes to Mexico, Canada, and the Caribbean (Correct! According to Alaska Airlines’ website, they did add several new routes of Mexico City from SFO, LAX, and SAN.  Unfortunately, there were no new routes to Canada or the Caribbean.)
  • Delta Airlines will introduce cash and miles award tickets, then American Airlines and United Airlines will follow suit (Wrong!  Looks like none of the big 3 airlines added “cash + miles” award tickets.)
  • Southwest Airlines will increase their Transfarency by automatically keeping track of travel funds in each account (Wrong!  You still need to manually track your travel funds.)
  • JetBlue will add new routes along the West Coast and maybe to Hawaii (Wrong! JetBlue did add new routes along the East Coast, but nothing new on the West Coast.)
  • Singapore Airlines will allow you to book United Airlines awards online (Correct!  Singapore Airlines added the ability to book award flights on United Airlines in February.)
  • British Airways will bring back the 4,500 Avios award price in the United States (Wrong!  Sadly, the 4,500 British Airways Avios pricing band is still not available in the US.)

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Alaska Airlines 2 for 1 Flight Vouchers @ San Francisco Giants Game on September 15

Good morning everyone, happy first day of September and the start to a nice, relaxing Labor Day Weekend.  2 weeks from now, the San Francisco Giants have their annual Alaska Airlines 2 for 1 flight voucher game (previously it was a Virgin America 2 for 1 flight voucher game) on September 15.  The flight vouchers have a unique code and will be given out to the first 40,000 fans.  Based on attendance at a recent game, there should be plenty of flight vouchers to go around.  I wrote about this promo last year, but it seems like the terms of the offer have gotten much more restrictive this year.  Even if you cannot make the game or do not live near San Francisco, I am 100% sure people will sell the offer codes on eBay starting around 6pm PT on September 15.

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My Virgin America / Hawaiian Airlines Award Ticket Disaster

Good morning everyone.  Last week, I wrote this post: PSA: Check Existing Reservations for “Silent” Schedule Changes.  In that post, I talked about checking existing reservations to confirm flight times.  Sometimes, airlines make schedule changes, sometimes airlines will email you to tell you about the schedule changes, and sometimes airlines silently make schedule changes and do not inform passengers.  I, unfortunately, found myself in the last category recently with an intra island Hawaiian Airlines flight.

My girlfriend and I had a flight that was originally scheduled to depart at 1:03pm, but the new flight time was 2:41pm.  If we had booked a paid ticket, we could have easily called Hawaiian Airlines, explained that we needed to be on an earlier flight, and switched to the 12:31pm flight.  Unfortunately, I booked the flight with 3,000 Virgin America miles + $5.60 in taxes/fees per person.  But the really unfortunate thing is that since Alaska Airlines and Virgin America merged, Virgin America and Hawaiian Airlines are no longer partners, so they cannot book new award flights or modify existing reservation.

Long story short, Virgin America is no longer a partner of Hawaiian Airlines, so they cannot modify an existing Hawaiian Airlines reservation.  Likewise, since the tickets were booked through Virgin America, Hawaiian Airlines was not able to make any changes to the reservation.  I would call one airline, explain the situation, and they would tell me to call the other airline.  I bounced back an forth a few times, growing more and more frustrated.  I ended up spending 3-4 hours on the phone with various agents from Hawaiian Airlines, Virgin America, and Alaska Airlines before I finally received a refund of my miles.  In this post, I will share the information I learned and the steps I took to fix this situation.

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PSA: Check Existing Reservations for “Silent” Schedule Changes

Good morning everyone.  A few weeks ago, I wrote this post: PSA: Check Existing Airline Confirmations for Cancelled Flights a Few Days Before Travel.  In that post, I talked about checking existing flights to make sure your flights weren’t cancelled.  Then yesterday, I had a similar situation regarding my Lihue (LIH) to Maui (OGG) Hawaiian Airlines flight.  Even though the flight was not cancelled, there was a schedule change of more than 1.5 hours.  Schedule changes happen, I’m not (that) mad about that, but what really annoys me is when I do not receive an email alert regarding the schedule change.  How difficult is it to send an automated email about a schedule change?

Let me back up a little bit and explain how I found out about this schedule change.  Every Tuesday morning, Southwest Airlines sends out an email about their latest sale.  I then check all my existing Southwest Airlines flights for price drops (pretty rare these days) and rebook any flights that drop in price.  I usually only check Southwest Airlines, but I decided to check all my upcoming flights to see if there were any schedule or routing changes.  When I checked this Hawaiian Airlines reservation, I was surprised to see the 1.5+ hour schedule change.  I immediately called Hawaiian Airlines to see if they could move me to an earlier flight because I am connecting to an Alaska Airlines flight from Maui (OGG) to Oakland (OAK) and this schedule change made my connection very tight.

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Comenity Virgin America Credit Card Partial Annual Fee Refunded (Prorated Based on Cancellation Date)

Update: The ACH transfer from Comenity to my bank account posted the next business day.


Good morning everyone, I hope you all had a great weekend.  Over the weekend, I received an email from Comenity regarding my Comenity Virgin America Credit Card.  According to the email, I had a $35.43 credit balance in my account.  That was strange, I closed my Comenity Virgin America Credit Card back in October 2017.  I logged into my Comenity account and checked out the recent credit card statement to see what was going on.

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