Access Centurion Lounges without your American Express Platinum Card
Greetings from the American Express Centurion Lounge in San Francisco. I couldn’t think of a better place to hang out until my evening flight down to Orange County. In my hurried packing this morning, I forgot to grab my American Express Platinum Card (and any other travel credit card or lounge card). I was freaking out because I was going to get to SFO 2-3 hours before my flight and I didn’t want to hangout by the gate.
I was tempted to grab the BART back to Walnut Creek and walk home to get the card, but I was hoping there was a better solution. I have an American Express phone number saved to my phone (I don’t remember which credit card it is for), so I called the number and pressed 0 a few times until I got a helpful representative on the phone. I told him my problem and he was able to find my account by using my SSN. He said that the American Express Platinum Line (800-525-3355) would be able to answer my question.
He transferred me and I told the second gentleman my problem. He knew just what to do. He told me to go to the Centurion Lounge and tell the front desk that I forgot my American Express Platinum Card. They would be able to call a special number to verify my American Express Platinum Card membership and allow me to enter the Centurion Lounge.
I trusted his suggestion and made my way to SFO by BART (much shorter ride then back to Walnut Creek and to SFO). I walked to the Centurion Lounge, located in Terminal 3, by gates 74 and 75. I walked upstairs to the front desk and told them I had left my American Express Platinum Card at home. The gentleman behind the desk asked for my ID and last 4 digits of my SSN. After a few moments, he was able to verify my American Express Platinum Card and I was on my way to free food, drinks, and WiFi :)
I personally like the Dallas Centurion Lounge (better food and slightly larger), but I have never had a bad experience at any Centurion Lounges. Here is a pro tip: when you get a drink from the bar (ginger ale in my case), I always ask for 2.
Merry Christmas and happy holidays from the Travel with Grant!
P.S. My Chase credit card family Christmas card post is a bit late, I promise I will get to it. It should be a slightly funny story. Click image to enlarge to see my Paint and Photoshop skills.