The controversy between Uber, its drivers, and its customers seems to be a never-ending story. You might recall the 3 part interview series with Harry Campbell, our go-to guy on everything Uber & Lyft, that we ran a few months ago. And now there’s another part of the Uber saga we want to make sure you’re aware of. I recently spoke with Harry and asked him if there was anything new that TWG reader’s ought to know. He sent me this article about Uber’s upfront pricing. Make sure to read it (it’s a long, very detailed post, but very enlightening).
As the article says, Uber doesn’t have a great track record when it comes to transparency. In every article I’ve ever read where the Uber management team is quoted, they never seem to answer questions directly and expect us to just trust that what they say is actually what’s happening. This article takes on the “we’re Uber, just trust us” attitude when it comes to what we pay for Uber rides and what Uber drivers actually receive. And it seems like once again, Uber the company, not Uber drivers or customers, is coming out ahead. Sometimes way out ahead.
If you’re like me and are curious about the business practices of the services you use and support, this article is a must read. And even if you don’t read the whole article, be sure to check out the comments at the end.
Does this surprise you? Does your opinion of Uber change? Let me know in the comments below.