Good morning everyone, I hope your weekend is off to a great start. Yesterday, I wrote a post about the Southwest Airlines Companion Pass and shared how long it really takes from the time you make your first purchase to when the Southwest Airlines Companion Pass posts to your Southwest Airlines account. Today, I will share how to cancel 1 passenger on a multi-passenger Southwest Airlines reservation. Generally, if you book several passengers on the same Southwest Airlines reservation, you will all have the same record locator. That is nice and convenient when checking in, but it posses a problem when you want to cancel or change just 1 passenger on the reservation. If you try to cancel just 1 passenger on the reservation, it will not be possible. Southwest Airlines’ website will only let you cancel the entire reservation. In this post, I will show you how to cancel just 1 passenger on a multi-passenger Southwest Airlines reservation.
That is a big headache. To avoid this problem in the future, you should book each passenger separately, so each passenger has their own Southwest Airlines record locator. If that advice is too little, too late, there is a solution. You can call Southwest Airlines’ customer service and ask them to split your reservation into multiple record locators, where each passenger has their own record locator. You will then be able to modify each reservation without affecting any other reservations.
If you prefer not to wait on hold or speak to anyone, you can use my preferred method: Twitter DM (direct message). I have contacted Southwest Airlines on Twitter many times and they have always been very responsive and helpful (maybe they know I am a travel blogger and treat me well, but I think their Twitter team treats everyone equally well). I sent Southwest Airlines a DM with a short message and a screenshot. Within a few minutes, the Southwest Airlines Twitter team responded and was able to understand exactly what I wanted to do and even predicted my next step (which I had to decline). As you can tell from the Twitter DM conversation, the agent was able to split my reservation into 2 record locators and then cancel my reservation so I could save those travel funds for later and add myself as a companion to my girlfriend’s Southwest Airlines Companion Pass.
If you have never reached out to Southwest Airlines on Twitter before, you may want to add your Twitter username to your Southwest Airlines profile. Go to your account page, scroll down to your Preferences, then click the Personal tab, then click the Notify tab, and then click the Edit button.
Even though the conversation took place on December 13 around 9am PT, I didn’t receive the confirmation email from Southwest Airlines until December 14 at 1:25am PT. I am not sure why the cancellation email took so long to arrive, but the travel funds are valid until September 17, 2018.
I keep a spreadsheet with all my flights and travel funds, so I will make sure to add that record locator to my spreadsheet. I should be able to spend my travel funds before September 17, 2018. I then added myself to my girlfriend’s Southwest Airlines Companion Pass. If you have any questions about splitting Southwest Airlines reservations into multiple record locators or about contacting Southwest Airlines on Twitter, please leave a comment below. Have a great weekend and safe travels everyone!
P.S. Tomorrow or Monday, I will write a post on how to find out when travel funds expire before you cancel or change an existing Southwest Airlines reservation.