Great Customer Service from The Jolt All-In-One Portable Charger & 2 Unit Giveaway [Winners Announced]

Updated at 7:30pm PT on 12/10: I just got a postcard from The Jolt that the company’s name and website are changing to Chargii.  Use promo code JOLT2CHARGII to get 30% off your purchase.  Code expires on 1/1/19.


Updated at 7am PT on 2/21: Here are the 2 winners of The Jolt.  If you did not win, you can still use the promo code TRAVELWITHGRANT to save 25% off The Jolt.  Thank you to everyone who participated in the giveaway.  Have a great day everyone and stay charged!

  • Marc: Cross country road trip by myself and there were no radio stations available when my phone died. So I enjoyed several dead quiet hours at night with nothing but the desert roads in front of me and a heroic dose of caffeine in my cup holder.
  • Christina: Driving in Ireland with my sister, no GPS (WHY DIDN’T ANYONE TELL ME THEY DON’T USE SIGNS OR NUMBERS), lost for over an hour, ending up on a gravel road in the middle of farmland, and then blew a tire when I hit a hole, with a dead phone battery. The absolute worst travel experience ever. The upside: a nice farmer drove by about 20 minutes later, put his coat on the ground so I wouldn’t get dirty kneeling on the ground, and showed us how to put the donut tire on (and actually did most of the work), then drew me a detailed map how to make it to the main road. He wouldn’t take a monetary gift, just a smile and a handshake. And this is why I travel…life experiences and memories. PS: I want to go back to Ireland.

Good morning everyone. A few days ago, I reached out to GetTheJolt, the maker of my favorite all in one portable charger.  I bought 2 of these chargers on Amazon in November and have taken them with me everywhere.  My girlfriend uses 1 of The Jolt chargers almost everyday because she is always on her iPhone.  Long story short, one of The Jolt chargers would no longer charge, so I contacted The Jolt through their Contact Us page.  On their website, they state, “We have 3 customer service representatives that serve you from 7am – 7pm PST Monday through Friday. We promise to respond to all inquiries within an hour.”  Oh really, let’s see if that is really true…

Image source: https://www.getthejolt.com/

About 30 minutes later, I received a call.  I was on my way to work, so I couldn’t answer the phone, so I texted the number back asking who was calling.  It was a member of The Jolt team reaching out to me regarding The Jolt charger.  After texting back and forth a few times, I called Mike and he was very thankful that I reached out directly to The Jolt instead of leaving a bad review on Amazon.

When I called Mike, he said that The Jolt chargers come with a 1 year warranty and since I was within that time period, he would send me a replacement charger.  A few minutes later, he emailed me asking for my mailing address.  I then learned that Mike was the founder of The Jolt.  Wow, what great customer service!  I responded to Mike’s email with my mailing address and asked him if he would send over 2 extra chargers so I could give them away to my readers.  He agreed and this giveaway was born! Mike also included two MicroUSB-to-USB Type C adapters and two All-in-One keychain / nail clipper / bottle openers. Each winner will win The Jolt, an adapter, and a keychain.

To enter the giveaway, please leave a comment by 11:59pm PT on Wednesday, February 14 and tell me the worst time you ran out of power on one of your personal devices.  It could be on a long flight, a roadtrip where you were using Google Maps, etc.  If it’s bad, I want to hear about it!  I will pick 2 winners on Thursday morning and contact the winners via email to get their mailing address.  Good luck to everyone who participates in the giveaway!

If you do not win The Jolt charger or you want to buy one for yourself or give one as a gift, you can buy one on GetTheJolt.comUse promo code TRAVELWITHGRANT to get 25% off the original price.

If you have any questions, please leave a comment below.  Have a great day everyone!

26 thoughts on “Great Customer Service from The Jolt All-In-One Portable Charger & 2 Unit Giveaway [Winners Announced]

  1. Liz @ Yes/No Detroit

    The worst time I ran out of power was at Disney World! I used to have a Galaxy S3, and the battery was awful, so I knew that for an entire day at WDW, I’d need some power backups … I brought both my Mophie and a portable charger, but both were dead by 6pm.

    All of the WDW parks let you drop off your phone at Guest Services to charge it, so when I got to Epcot from Magic Kingdom, I dropped mine off … it went from 6% to 18% over two hours. I had JUST enough juice to order an Uber back to my hotel, before my phone died. Very thankful for that, at least!

    [I now have a Galaxy S8 and the battery is MUCH better – but when I went back to WDW this January I still brought a juice pack.]

    Reply
  2. Patirck

    Worst time? I typically let me wife know when I arrive to wherever I’m going so she won’t worry… and wouldn’t you know it, on my arrival to an out of the way place where I go hiking, my phone dies just as I’m calling. She hears and sees it’s me calling but then nothing. Talk about being worried! I could have used a charge at that time!

    Reply
  3. Marc

    Cross country road trip by myself and there were no radio stations available when my phone died. So I enjoyed several dead quiet hours at night with nothing but the desert roads in front of me and a heroic dose of caffeine in my cup holder.

    Reply
  4. Robin

    My worst experience with losing the charge in my phone was when I was getting on a train at 11pm after a music festival and realizing that my phone was dead. I had a 2 hour train ride back home after an exhausting day and couldn’t fall asleep for fear of sleeping through my stop. So, it was 2 hours of amusing myself with nothing in hand! Oh, and my electronic ticket was on my phone. Luckily, I had enough cash to pay for another ticket from the conductor.

    Reply
  5. Kalboz

    On a road trip from Orange County to the Getty and later Hollywood Walk of Fame with my wife and kids and along came my sister. All 3 adults had iPhones and we all forgot to bring our chargers. On the way from the Getty to Hollywood, we were all running out of juice in our iphone batteries. A verbal fight ensued as each wanted to use the built in charger in our car (Acura MDX) because we all wanted to check-in/tweet/update our social media friends about our trip. Of course, the ladies won the fight and got to charge their devices while my phone went to 4% :)

    Reply
  6. David T

    We had a huge storm in our area, that left us without power for hours. Very helpless feeling too not be able to use anything…

    Reply
  7. David

    Just left an opening night party for a show I was working on and rather than get gas on the way to the show, I know I had enough to get back to the 24-hour gas station that was about halfway back on my route home. Sure enough, at about 2am, with my phone having just died I get to the gas station with the range indicator on my car reading 2 miles. See – I planned it perfectly – except for not realizing the gas station was no longer a 24 hour station. I took a route as much down hill as possible to the nearest highway where I figured I’d find a station with my range indicator flashing “0”. I didn’t quite make it to one and had to wait with flashers and wave down a cop and ask him to call AAA for me as I couldn’t do it on my dead phone. Never counted on a 24 hour station again!

    Reply
  8. Christina

    Driving in Ireland with my sister, no GPS (WHY DIDN’T ANYONE TELL ME THEY DON’T USE SIGNS OR NUMBERS), lost for over an hour, ending up on a gravel road in the middle of farmland, and then blew a tire when I hit a hole, with a dead phone battery. The absolute worst travel experience ever. The upside: a nice farmer drove by about 20 minutes later, put his coat on the ground so I wouldn’t get dirty kneeling on the ground, and showed us how to put the donut tire on (and actually did most of the work), then drew me a detailed map how to make it to the main road. He wouldn’t take a monetary gift, just a smile and a handshake. And this is why I travel…life experiences and memories. PS: I want to go back to Ireland.

    Reply
  9. WAE

    I got up at 3:00 a.m. for the flight from Bangkok to Paro and my dream trip to Bhutan! At the airport, despite having confirmed with the tour operator that everything was fine, I found out that I need a printed copy of my visa and route permit or I will not even be allowed to board the plane in Thailand. The airline was nice enough to check, and I am not even in the visa database. Phone is DOA. Laptop has less than 10% power. One outlet in the waiting area and no possibility to share. Desperately trying to reach tour operator before 5:00 a.m….

    I was not allowed to board the plane.

    Reply
  10. Mike Rogerson

    Worst Time I ran out of power is when I forgot to charge my phone the night before and was waiting for the call for the first step in a job interview process. My phone made it to 5% when the call finished. I was so nervous that the call would be dropped before the interview was completed.

    Reply
  11. AJ

    My flight was delayed and I was going to miss my connection. Reached out to the airline Twitter team while we were still taxiing to the gate and they had a rep call me right away. I was talking to them onboard about alternate flights and right when he was about to ticket me on a later flight, my phone died.

    By the time I deplaned, got back into the terminal, charged the phone and called the airline back, all the seats on that later flights were gone. That was the last flight out to my destination that day. Had to overnight and catch an early morning flight.

    Reply
  12. Rick

    Super storm Sandy in lower Manhattan. No electricity, no subway, no elevator (I live on the 25th floor of an apartment building), no working internet towers nearby, no streetlights or traffic lights at night, but plenty of traffic drivers attempting to navigate at night. I don’t have a car, so sub-20 degree weather outside to trek 30 blocks to midtown (and 30 blocks back) where some stores were open to get food.

    Reply
  13. Bill Constantine

    Lost power in my home for 4 days during a winter storm so couldn’t charge phone and had to stay and keep a gas stove going to keep pipes in house from freezing. Had signed up for text alerts from the electric company when my neighborhood power would be restored, but unable to receive them due to dead phone.

    Reply
  14. rmah

    i was on my 6 year round the world bike ride. dependent, like an addict!, on googlemaps. somehow, something triggered my iPad to stay active in my handlebar bag.

    it had been fully charged. i was in bolivia. needed to figure out my rights and lefts to stay course. no worries. googlemaps!

    pulled out my iPad at 12000 feet. 3% battery. ack!! ack!!!!!!!!!!

    i did have inaccurate paper maps as backup. but i surely wish i’d could have had a “JOLT”!!!!

    Reply
  15. Lauren

    The worst time I ran out of power was on our summer 2017 vacation. It was my phone. This was the first time I had decided to leave my camera @ home & just use my phone for pictures so I didn’t have my camera for backup. To make matters worse, I didn’t have my charging cord to connect my phone to my charger. Epic fail!!!

    Reply
  16. Judy Jones

    Driving home from Montana to Florida in an overloaded van and a tire delaminated, flip flop flop…. at night on a back road in between god know where. No way I can change it, grab the phone of course it is dead since I did not have a car charger with me. I ended up walking about half a mile to a restaurant that had closed for the evening and begged to use their phone to call AAA, of course it took forever for him to come and we had to unload half the van to get to the donut and then drive about 20mph to the next town to keep that one from exploding so I could get a new one in the morning. No way to check reviews or book a room ahead, so ended up at an overpriced motel so bad that the dog threw up from the mold. I now never unplug my phone when I am anywhere near a power source.

    Reply
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