Good afternoon everyone, I hope your week is going well. A month ago, American Express added a $179 CLEAR credit to AMEX Platinum Cards. I had an old / dormant CLEAR account that I signed up for and used a few years ago, so I figured I would reactive my CLEAR membership. Frequent Miler has a great resource on 5 ways to get CLEAR for less and one of the ways is to be an AMEX Delta credit card holder and add a family member for less than the cost of a single membership. In this post, I will cover my experience reactivating my CLEAR membership, adding Laura as a family member to my CLEAR account, and her experience with the airport biometric process (getting her fingerprints and eyes scanned).
If you are a Delta Airlines elite member, have an AMEX Delta credit card, or just have a Delta SkyMiles account, you can get a discounted CLEAR membership (click here to learn more).
If you are a United Airlines elite member, have a Chase United credit card, or just have a United MileagePlus account, you can get a discounted CLEAR membership (click here to learn more).
Unfortunately, reactivating an existing CLEAR membership and adding my Delta SkyMiles number to my account proved difficult for me, so I reached out to CLEAR. I sent an email to CLEAR explaining that I wanted to reactivate my account and get the discounted Delta price. After waiting 3+ days with no response, I called CLEAR (1-855-253-2763) for help. The wait time was about 45 minutes, but the agent was very friendly and helpful.
At the end of my call, my CLEAR membership was reactivated, my Delta number was added to my account to get the discounted price, and Laura was added as a family member to my account. The rep actually added 2 months free to my CLEAR account in order to give Laura time to get to the airport to do the biometric process, so that is why my renewal date is 9/18/21. I made sure to update my payment method to my American Express Business Platinum Card in order to use the $179 CLEAR credit when the charge goes through.
A few weeks ago, we flew through Seattle on our way to Hawaii and had a long connection. We left security and found a nearby CLEAR line (all CLEAR locations) near the TSA and PreCheck security lines. I explained to the CLEAR agent that I just added my wife to my CLEAR account and I needed to get her fingerprints and eyes scanned into the system. He walked us over to a nearby CLEAR machine, signed in with his badge, and then helped Laura get her fingerprints and eyes scanned. Due to her fingerprints or the touchpad scanner, the machine had issues reading her fingerprints. After a few attempts, the system finally recognized her fingerprints. Luckily, the eye scan worked the first time. After providing the biometric information, the agent found Laura’s account in the system and added the info to her account. The order seemed backwards to me since I would have assumed you would find her account in the system first and then do the biometric scanning, but it worked fine the other way too.
I then asked the agent if he could pull up my biometric info to see if my fingerprints and eyes were still in the system and linked to my account. Finding my account was easy and all my biometric data was still on file. I saw my fingerprints on file were low quality so I asked if I could try to upload new fingerprint scans to my account. After a few failed attempts to get a high quality fingerprint scan, I gave up and decided to just use my eye scan going forward. The agent said we were all good to go and pointed us to the nearby CLEAR line. We thanked the agent for his help and walked over to the nearby CLEAR line.
There were 4 CLEAR machines and 2 CLEAR agents there to help us. We showed them our boarding passes, they told us to scan the boarding passes on the CLEAR machine, and then we verified ourselves with our eye scan. The CLEAR machines recognized our eyes right away and we proceeded to the front of the nearby TSA PreCheck line and went through security.
Reactivating my old CLEAR membership and adding Laura as a family member to my account was not too difficult and the biometric process only took a few minutes. Now that the hard work is behind us, I look forward to using CLEAR in conjunction with my TSA PreCheck for the next year. Assuming AMEX keeps the $179 CLEAR credit going forward, I will keep renewing my CLEAR membership. If you have any questions about my CLEAR experience, please leave a comment below. Have a great day everyone!