(Previous Post: How to Book British Airways Avios Award Tickets)
In this how-to guide, I will show you how to cancel or refund a British Airways Avios award ticket. In my demo, I will cancel an American Airlines flight, but the steps below will work with US Airways, British Airways, and most OneWorld Alliance airlines. Most Avios award tickets should be cancellable online, but there may be times when you will have to call their customer service department and speak with a representative.
Call British Airways at 1-800-452-1201 or 1-800-247-9297 (prepare yourself for long wait times and busy signals, just be patient and persistent).
Let’s say I booked an American Airlines flight, but it turns out that I won’t be able to make the trip. Not a problem, just go back to the online booking page and scroll to the bottom of the page.
Click on the Cancellation Options for this Booking link under the Change Booking header.
Agree to the consent form and click the Continue button.
This is the only hard part of cancelling a British Airways Avios award ticket… finding the credit card you used to pay the taxes/fees online. Enter the credit card number and click the Continue button.
British Airways will calculate your refund in terms of Avios and cash back…
With most British Airways Avios award tickets, you will be refunded all of your Avios but you will lose any cash you paid. In my case, I only paid $2.50 for taxes/fees, so that is my cost to cancel this British Airways Avios award ticket. Review all the information and then click the Confirm Cancellation button.
British Airways is processing your cancellation…
Congratulations, your British Airways Avios award ticket has been cancelled.
Your British Airways Avios should automatically appear in your British Airways account. You may have to log out, wait a few minutes, and log back in to see the redeposited British Airways Avios.
You will also receive a confirmation email with your details of the cancellation.
If you have any questions, please leave a comment below.
(Previous Post: How to Book British Airways Avios Award Tickets)
