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Good morning everyone. Like clockwork, Southwest Airlines sends out emails every Tuesday morning with details of their latest fare sale. And every Tuesday morning, I check all my upcoming previously booked Southwest Airlines flights to see if any of the flight prices have gone down. If they have, I follow the advice in this post: PSA: Check Existing Southwest Airlines Flights for Price Drops, then Rebook. Depending on the flight, you might save $5-$10 and sometimes you might save $40-$50, it just depends, but the only way to know for sure is to check all your upcoming previously booked Southwest AIrlines flights.
During my usual pass, I noticed that one of my upcoming Southwest Airlines flights was not showing up online. I booked a late night flight from SFO to SNA for Fourth of July weekend, but when I looked on the Southwest Airlines website, I could not find this flight (time or flight number) anywhere.
I double checked that I had the right cities and date, but I still could not find the flight.
I did what any savvy travel hacker does and reached out to Southwest Airlines on Twitter. I learned that the flight I was originally booked on was canceled. I never received an email about changes to my flight from Southwest Airlines or Award Wallet. Since I am relatively indifferent about flying from SFO or OAK, I looked at flights from OAK to SNA and found a 7:15pm flight. The cost of that flight was more than what my original SFO-SNA flight cost, so I could have probably changed the flight online and paid the difference. Since Southwest Airlines is responsible for the change, I asked them to put me on the OAK-SNA flight. The Twitter rep instructed me to call Southwest Airlines to resolve the problem. I was busy, so I didn’t call.
A few hours later during my lunch break (perfect timing), I received a call from Southwest Airlines. She didn’t specifically mention my Twitter conversation, but she told me that the flight I originally booked (SFO-SNA) was canceled. Without missing a beat, I asked her if it were possible to put me on the OAK-SNA flight that left at 7:15pm. She said that would not be a problem and I received a new confirmation email from Southwest Airlines a minute later. I thanked her for her time and hung up. The entire call lasted 3-4 minutes. I then tweeted Southwest Airlines to let them know that my problem was resolved.
Long story short, keep checking your Southwest Airlines reservations to see if the price goes down and rebook. In the rare case that your flight is canceled, reach out to Southwest Airlines and have them rebook you on a different flight. If you have any questions, please leave a comment below. Have a great day everyone!