Good morning everyone, I hope you all had a great weekend. I had a great weekend-long road trip with brother down to Salinas, then Pismo Beach to ride ATVs on sand dunes, then up to King City, then hiking at Pinnacles National Park, and then wandering around the Winchester Mystery House trying not to get lost. Anyway, I recently purchased a few Southwest Airlines egift cards and I wanted to check their balances before adding them to my travel spreadsheet. Like I’ve done many times before, I went to the Southwest Airlines website and clicked the “Southwest gift card” link in the footer.
Then I clicked the “Check Your Balance” tab.
Then I entered my Southwest Airlines gift card number and pin (all numbers have been changed to protect the innocent), and clicked the Check Now button.
Unfortunately, instead of seeing my gift card balance, I get an error message that says, “The security check solution entered did not match.” There used to be a CAPTCHA box below the gift card text boxes, but that is currently missing. Southwest’s website still thinks the CAPTCHA box is there, so it thinks you forgot to enter the CAPTCHA code. I sent a direct message to Southwest on Twitter about the problem, but the Twitter reps did not understand my question. Oh well, I will show you the work around to see your Southwest Airlines gift card balance.
At the top of the page, click the “Flight | Hotel | Car” tab and then under the Flight header, click the “Manage Reservations” link.
At the top of this page, click the “View Travel Funds” link.
On this page, click the “Check Southwest gift card” link.
Enter your Southwest Airlines gift card number, enter the CAPTCHA code (missing from the previous gift card balance checker page), and click the Check Now button.
If you entered the CAPTCHA code correctly, you will now see your Southwest Airlines gift card balance.
P.S. If someone at Southwest Airlines is reading this, please look at my Twitter direct message sent on October 6. I hope you can fix this problem quickly. Thank you.