Good afternoon everyone. This post was inspired by Adam’s question from my post: Hyatt Anniversary Free Night Certificate Now Bookable Online (Category 1-4 Hotels). To summarize Adam’s question, he said that he could not find his Hyatt free night certificates in his Hyatt Gold Passport account after the World of Hyatt facelift/makeover. I was able to find my anniversary Hyatt free night certificate (from my Chase Hyatt Credit Card) after clicking around, but the process is not obvious or straightforward. Most people would sign into their Hyatt account and click on the My Account tab.
On this page, you would expect to see your recent account activity, upcoming reservations, past reservations, and free night certificates, but the Account Activity section is completely empty. If you don’t believe me, check your own Hyatt account and let me know if you see any account activity.
Fortunately, I found a work around. Go to the bottom of the page and click “Modify / Cancel” under the Reservations header.
For whatever reason, this brings you back to the My Account page and populates the Account Activity section with your reservation details, past activity, and free night certificates. Under the My Reservations tab, you can view all of your upcoming reservations.
Under the My Past Activity tab, you can see your recent Hyatt transactions. The more you read into the details below, the more you will be confused.
Lastly, under the My Awards tab, you can see your Hyatt free night certificates (both from the credit card sign up bonus and credit card anniversary). You must complete your stay by the expiration date listed. It is very difficult / impossible to extend your expiration date.
Another quick way to view your account activity is to click the My Reservations link at the top of the Hyatt homepage. Alternatively, you can click here to go directly to your Account Activity page.
If you have any questions, please leave a comment below. Have a great day everyone!