Citi Will No Longer Accept Cash Payments for Credit Cards at Branches

Good afternoon everyone, I’m not sure if this will affect anyone, but I just saw this on my recent Citi Double Cash Credit Card statement.  According to my statement, “Beginning July 21, 2018, cash payments to your credit card will no longer be accepted by bank employees at Citibank branches.”  If you do have cash that you want to use to pay off your Citi credit card, “proprietary Citibank ATMs will accept cash payments up to $3,000 per credit card account per calendar month with your credit card PIN. Call Customer Service to have a PIN mailed to you.

This seems like a lot of work to set up a credit card pin that you will only use at Citi ATMs to deposit cash.  I’m not sure if this affects using money orders or cashier’s checks to pay off your Citi credit card.  The statement specifically says “cash payments” so I think money orders and cashier’s checks will still be accepted.

What do you think of this change?  It doesn’t affect me, since I always pay my Citi credit card bills online.  If you have any questions, please leave a comment below.  Have a great day everyone!

56 thoughts on “Citi Will No Longer Accept Cash Payments for Credit Cards at Branches

    1. Grant Post author

      There is a first for everything! What do you think is next? Not letting you withdraw your own money from your account?

      Reply
  1. Danny

    First bluebird and serve and now this. What am I going to do with all of my crystal meth money? Now I’ll have to bury it in a barrel .

    Reply
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  3. Not Fake News

    Your statement is correct. However, Citi told us their ATM will accept cash for credit card payments.
    Another problem is that if you charge say $5000 in a period, you can only pay back $3000 max per month. This puts $2000 into the next period and they will charge interest! So, for a business that charges say $10,000 per month, they will be paying HUGE amounts of interest because of the $3000 payment per month limit! Sounds illegal to me.

    Reply
      1. Mikki

        Not everyone does banking with Citi, and not everyone does banking with local, or physical banks. When I’m paid in cash, there is nothing for me to do with it but spend it. I was very annoyed when I tried to use cash to make a payment at a Citibank window. I was told that the bank no longer takes cash for payments but I could use my pin and the ATM to make the deposit. The teller wanted to know if I wanted to open an account, and then deposit the money, and then make the payment. Why would I? With customer service like that who wants to become a customer? I got a new pin, changed it to something I’ll remember and will make cash payments through their ATMs.

        Reply
          1. Bob

            I have about a dozen credit cards, and Citi will now be the only I can’t pay cash with. I can even pay cash on all my 6 store credit cards too.

            Grant…it is NOT NORMAL for any banks to NOT take cash as a “payment” to “your own account.” I understand not being able to deposit cash into “other peoples account.”

            It’s YOUR DEBT on your CREDIT CARD, you should be able to PAY CASH if that business has a “PHYSICAL” location. The only other card I can’t pay cash is the Apple Card.

  4. John Connaughton

    Illegal by Citibank. They cannot refuse cash “this note is legal tender for all debts, public and private”. Let’s all ATTACK Citibank and shut them down.

    Reply
      1. John Connaughton

        If they refuse to accept cash when someone is making a payment, they are violating laws of the Treasury which say the money is good. They can test to see if it is counterfeit or not, but that is all. Besides, it is not the job of the banks to try to combat money laundering. Just who the F do they think they are? The CEO of Citibank should be SHOT!!! I would say refusing the cash means they give up their right to the claim to the debt. The person tried to pay, they refused, debt cleared!

        Reply
        1. Nancy

          Agreed! Money laundering prevention is not a bank’s job. They should already have policies they follow on reporting to govt based on feds.

          Reply
        2. J

          It is an insult to have a US bank treat US currency like monopoly money. If they can dish it out, they should be able to accept it.

          Reply
          1. John Connaughton

            This really needs to be looked further into. When I first came across this whole issue (they made me give a bunch of other personal info to pay my Citi CC at a teller, with cash), they said it’s because you don’t have an account here (with Citibank). I said, yes I do, my Citibank Visa Card is an account with Citibank. Then they said, no, it had to be a checking or savings account.

      2. wilfred erubiel

        That’s crap where you think cartels have their money?
        Of curse banks and most the times they don’t use money , they just transfer amounts from local banks to Citibank, HSBC and many other international banks. Do people at Citibank believe that a person who owns a credit card of $20,000 will become rich laundering money? Really? , laundering money is with millions and many politicians are involved.

        Reply
  5. Nancy

    Agreed! Money laundering prevention is not a bank’s job. They should already have policies they follow on reporting to govt based on feds.

    Reply
  6. Cardholderwithanattitude

    It would be all fine and dandy if I was even able to pay the account at the bank’s ATM. I had $500 payment to make on my account. I wanted to pay a portion now, and then a portion later on. Note, that when I did pay, and entered the correct pin it said there was an error 01000. So I called them and complained, supposedly they are looking into the error.

    Reply
  7. Neal luczkiewicz

    Just another example – the CEO does not give a crap about the customer. It is anothet choice that decreases service and makes life INCONVENIENT for their supposed valued customers.
    Keep your TELLERS!!

    Reply
  8. Brek

    I just experienced this as I went to pay my citi visa at the branch. Absolute craziness. I am thinking about taking on this battle as their policy has issues. The legal tender laws passed by congress says presenting payment in US currency to a creditor meets one’s legal burden of paying their debt. The creditor citi does not have to accept the currency, but they lose their legal recourse to challenge that debt. I am thinking about going to citi and attempting to pay my visa and documenting my good faith effort to pay my debt and citi’s refusal. If Citi dings my credit I would be damaged and have recourse to sue. What do you think?

    Reply
    1. John Connaughton

      It sounds good. I would force them to provide you a letter stating that you presented to pay X number of dollars on your Credit Card Bill, with cash. That their own policy does not allow them to accept such payment in cash. So therefore they have refused payment. I’d be adamant, even if they threaten to call police.

      Reply
    2. Fannie

      You absolutely have a valid point. If you’re going to go through with it, I would pay the maximum $3000 in cash each month to also show good faith and your good intention to pay off the debt. Keep us posted

      Reply
  9. Andi Harris

    I just had this problem too. The federal government states that a business can not refuse cash for a debt, but here is the bank refusing my cash for debt. How is that legal? Is there anything we can do to fight it?

    Reply
  10. REB

    Does anybody know the status of this? I recently contacted then via email and was told the same thing – We no longer accept cash at our banks – WTF? I think we should find a good class action lawyer to take this on.

    Reply
    1. John

      Somehow these criminals are getting away with this. There should be no way a company can get away with putting such restrictions on paying legal debts with US Currency Cash. But then again, this is no longer the US it was when we were young. Somebody should shoot Citi’s CEO!!!

      Reply
  11. Bill

    NOT AMERICAN…Ever heard of the words” For all debts public and private”! I went to the bank, would not accept cash, ATM machine would not accept case “at this time”
    Paying off my credit card and never entering CIti Bank again!

    Reply
  12. isabel

    i went to a citibank recently and i didn’t know they didn’t take cash as a payment i was so upset, what bank doesn’t take cash. It is a stupid idea and who knows what’s next – who makes these stupid rules oh and the rep couldn’t help in any way, she didn’t have access to my account she couldn’t tell me about a specific charge so could only take payment other than cash.

    Reply
    1. Grant Post author

      Yes, Citi has this stupid rule about not taking cash. Makes sense to no one. I’m sorry the rep wasn’t able to assist you with your account.

      Reply
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  14. John

    Well now with all these actions over coronavirus, most of which are in Direct Contravention of the Constitution, I wonder if Citi is complicit in trying to force a cashless society, so the govt can stop the underground cash economy. Money changing hands without the govt wetting it’s beak. It’s been a while, but last i knew, you could pay cash on your credit card at one of Citi’s ATM machines. Has that changed?

    Reply
  15. Penelope Jay Hansen

    I tried to make a cash payment on my credit card. I called to get a pin number and they said they could mail it to me in 5 to 10 days. I then asked if they could please provide a location of an ATM that is nearest me. i was then told there are no ATMs in Utah connected with Citibank that will accept cash payments. What is the world coming too. I am a senior with disabilities and I never thought I would live to see this day come. I am so sorry for my grand children.

    Reply
    1. John

      Grant, has there been a change. After they first started the no cash (at tellers) I paid on my CC many times at an ATM.

      Reply
        1. John

          As of last year, yes. I did it many times before I moved. Clients would sometimes pay with a lot of cash and instead of depositing it into my account, then paying I would directly pay my CC balance at an ATM

          Reply
          1. Grant Post author

            Good to know. Im curious if anything has changed in 2020 since the last time you tried depositing cash in an ATM to pay your Citi CC. If you happen to try it this year, please let me know if it works the same as last year.

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