Good afternoon everyone, I hope you had a great weekend. I was reviewing my recent Citi credit card statements and saw an adjustment on my Citi AT&T Access More Credit Card (no longer available). The Account Messages section said:
Heads up: We’re crediting your ThankYou account
We noticed you didn’t receive ThankYou Points for some eligible online purchases on your account. We’re on it – we’ve credited your ThankYou account for the points, and you’ll see the credit on your current statement.
Citi identified that my credit card did not earn the correct 3x Citi ThankYou Points on all eligible purchases, so I received an adjustment of 14,140 Citi ThankYou Points, which implies that $7,070 of my purchases only earned 1x instead of the 3x rate for AT&T and online purchases. This was a nice surprise to see on my credit card statement.
As you may remember, I actually have 3 Citi AT&T Access More Credit Cards which I was able to product change to from other Citi credit cards several years ago when Citi used to let you product from any Citi credit card to a Citi AT&T Access More Credit Card. On my second card, I saw the same account message and received an adjustment of 6,060 Citi ThankYou Points, which implies that $3,030 of my purchases only earned 1x instead of the 3x rate for AT&T and online purchases.
Last but not least, my third card did not receive any adjustment points. Perhaps Citi figured out the issue before I started spending money on this card. Or perhaps I will get an adjustment on a future statement. Only time will tell.
In the Citi ThankYou Points online portal, you can view your recent activity. I filtered to only see November 2021 and clicked the View By List button. I saw the bonus points from my first and second cards and my standard points from my third card.
Long story short, if you have a Citi AT&T Access More Credit Card (or 3), check your November statements to see if you received any bonus points as an adjustment. I did not reach out to Citi about missing points, but a total of 20,200 Citi ThankYou Points just showed up on my statements this month. If you have any questions, please leave a comment below. Have a great day everyone!