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Good afternoon everyone, I hope your Memorial Day Weekend is going well. I have the American Express Business Platinum Charge Card and some of the card benefits get a lot of attention: Centurion Lounge access, Priority Pass membership, $200 airline reimbursement annually, Global Entry fee reimbursement, and the 50% Pay with Points rebate on flights.
Surprisingly, there are several other less talked about benefits of the American Express Business Platinum Charge Card too. One such benefit that I just used for the first time was the American Express Business Platinum Charge Card Concierge (I believe the various versions of the American Express Platinum Charge Card also have this benefit). I wanted to make a dinner reservation for a special occasion and I wasn’t having any luck with OpenTable (unless I wanted a 5pm or 10pm reservation – no thank you!). I decided to call the Concierge (1-800-492-8468) and see if they could help me out. If you have a personal American Express Platinum Charge Card, just call the number on the back of your card and you can navigate to the Concierge Department.
When you call the Concierge, you need to have your American Express Business Platinum Charge Card available since you will have to type in the number to verify that you own an American Express Business Platinum Charge Card. A few moments later, a helpful concierge was there to help me. I told him my first choice of restaurant (House of Prime Rib in San Francisco), my preferred date and time, and my party size. He put me on hold for 2 minutes (I assume to call the restaurant directly) and inquire about a dinner reservation. Unfortunately, after speaking with the on duty restaurant manager, I was told that there were no tables available on the date and time I wanted.
Undeterred, I asked the concierge to check my second favorite steakhouse (Ruth Chris in San Francisco) to see if there was a table available at that restaurant. He put me on hold for another 2 minutes and came back with good news. My dinner reservation was confirmed and I was all set. The entire phone call was less than 10 minutes and I saved myself the work of checking OpenTable, looking up the restaurant phone numbers, and calling the restaurants directly. After the call, I received the confirmation email with the details of my dinner reservation.
Even though my first restaurant choice was unavailable, I would definitely use the Concierge feature again. When the Concierge calls the restaurant, they may be able to convince the on duty restaurant manager to move some tables around or put you on a waitlist. If the restaurant does have a table available, they may be able to reserve a better table for you and make sure the restaurant knows that the reservation is for a special occasion (birthday, anniversary, etc.).
If you have any questions about the Concierge, please leave a comment below. Have a great Memorial Day Weekend everyone!
P.S. If anyone is interested in applying for the American Express Business Platinum Charge Card, please let me know and I can send you a referral link. Thank you!