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I’m frustrated and at my wits’ end with Hyatt’s Try The World gift box of the month program. Their logo is “Connecting you to the people, places, and experiences at the heart of your world,” but all this program has connected me to is frustration and confusion! As a consumer, travel blogger, and Hyatt Globalist who will again qualify as a Globalist, all I can say is, “Hyatt, you have failed big time, and I’m in the mood to vent!”
Here’s the rest of the story. You’ll recall that Grant and I thought it would be fun to sign up for the Try The World gift box program and review the boxes for our readers. So we did. The first box, which highlighted France, was received in the middle of July and I reviewed it here. I actually gave it a pretty favorable review and was looking forward to the next box, which would either highlight India or Turkey. And I waited and waited and no box ever came…
I didn’t want Grant to think I was a slacker who had eaten all the Try The World goodies from the next box and never wrote a review, so I finally told him the next box never came. After all, it had been two months and this was supposed to be a gift box every month program.
Like any savvy consumer asking for help, Grant reached out to Hyatt (@HyattConcierge) on Twitter. As you can see from this Twitter conversation, each time he was promised that someone would contact me. Hyatt’s follow-through was Not. One. Word. Grant used Twitter again. Nada. He even told them I had reviewed the gift boxes and wanted to review the next one. Nope, still no action to contact us.
What did I do while Grant was busy contacting the Hyatt Twitter team? I did manage to locate the company that sends out these boxes, but that lead didn’t pan out. After all, it is Hyatt’s promotion. And it is Hyatt who took our money.
It feels like the Try The World gift box idea failed, big time, and now Hyatt wants to sweep the whole experiment under the rug. We tried to find mention of the program online and it’s like it never existed. We can’t find a trace anywhere. I’m getting ready to call my credit card company and see about reversing the payment based on Hyatt’s non-fulfillment of the THREE boxes we paid for ($35 per box, for a total of $105). But first, I wanted to let you all know what’s been happening with this gift box program and find out if ANYONE else paid for the Try The World gift boxes and has had the same experience I’m having. Can I possibly be the only one who is at her wits’ end with Hyatt?