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Part 6: Interview with a Professional Uber/Lyft Driver – Why Uber Now Supports Multiple Stops in the App

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Here at TWG, we have our Uber insider, Harry Campbell. Whenever there’s something about Uber we want to know or understand better, he’s the man! Recently, Uber started allowing multiple stops, so I thought I’d reach out to Harry and get his take on this. I asked him a few questions:

Why did it take Uber this long to have this feature?
Will it benefit the drivers?
What’s your general take on this addition and Uber these days?

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Part 5: Interview with a Professional Uber/Lyft Driver – Uber’s “180 Days of Change” & In-App Tipping

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Please click here to read the other parts of this ongoing interview series with Harry Campbell, The Rideshare Guy.

Uber sure seems like a cyclone of controversy and change these days. I wonder if they had the title “180 Days of Change” already picked out before Travis Kalanick was ousted as Uber’s CEO? But what we know they meant by “180 Days of Change” are all the Uber changes to benefit the drivers, who seemed to come in third behind customers and Uber itself, in Uber’s business model.

Here at TWG, we have our Uber insider, Harry Campbell. Whenever there’s something about Uber we want to know or understand better, he’s the man! In his latest article, he goes over ALL the upcoming changes, explaining everything so you can really make good decisions not only about tipping, but also about whether or not you even want to use Uber and support its business.

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Part 4: Interview with a Professional Uber/Lyft Driver – Is Uber’s Upfront Pricing Good or Bad for Drivers?

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The controversy between Uber, its drivers, and its customers seems to be a never-ending story. You might recall the 3 part interview series with Harry Campbell, our go-to guy on everything Uber & Lyft, that we ran a few months ago. And now there’s another part of the Uber saga we want to make sure you’re aware of. I recently spoke with Harry and asked him if there was anything new that TWG reader’s ought to know. He sent me this article about Uber’s upfront pricing. Make sure to read it (it’s a long, very detailed post, but very enlightening).

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Part 3: Interview with a Professional Uber/Lyft Driver – Driver Turnover, International Expansion & Profitability

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Part 1: Interview with a Professional Uber/Lyft Driver – Tipping, Surge Pricing & More

Part 2: Interview with a Professional Uber/Lyft Driver – How Much Money do Drivers Earn?

I first met Harry Campbell back in August 2014, long before he was the ride-sharing guy. His first web presence was at www.yourpfpro.com, a financial website for young professionals. And as it turned out, Harry is also a miles and points guy, so we’ve stayed in touch ever since.

Then a few years ago, he turned his time and attention to his new brand, TheRideShareGuy.com. Maybe you’ve heard of him or seen his blog/podcast/Youtube channel. He’s my go-to resource when I have ride-share questions, so I wanted to sit down with him and get his view as both an insider, because he still drives for both Uber and Lyft, and also as a mentor and resource for drivers.

I asked Harry some tough questions, because as a consumer, there’s a lot about the ride-sharing world I’d like to understand. I want, as I’m sure you do, to have the best possible ride-sharing experience, and understanding this from both a passenger as well as a driver perspective helps! Harry’s got a unique window into the sharing economy, so let’s see what he has to say.

Shelli: Is there an over-saturation of drivers (in certain places of course)? Is this why Uber/Lyft can keep cutting back on how much drivers earn?

Harry: Both Uber and Lyft cut rates almost annually on drivers, but they don’t really give very convincing reasons why. They say lower rates will bring drivers more money, but we have not seen evidence for that. Over-saturation of drivers is definitely an issue, but so is Uber’s burn rate of drivers. In 2015, Uber announced nearly half of its drivers quit after one year, but so far it doesn’t look like as though the pool of drivers will let up. Flexibility and the ability to earn money on your own time is tempting for a lot of people, even though Uber and Lyft cut rates.

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Part 2: Interview with a Professional Uber/Lyft Driver – How Much Money do Drivers Earn?

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I first met Harry Campbell back in August 2014, long before he was the ride-sharing guy. His first web presence was at www.yourpfpro.com, a financial website for young professionals. And as it turned out, Harry is also a miles and points guy, so we’ve stayed in touch ever since.

Then a few years ago, he turned his time and attention to his new brand, TheRideShareGuy.com. Maybe you’ve heard of him or seen his blog/podcast/Youtube channel. He’s my go-to resource when I have ride-share questions, so I wanted to sit down with him and get his view as both an insider, because he still drives for both Uber and Lyft, and also as a mentor and resource for drivers.

I asked Harry some tough questions, because as a consumer, there’s a lot about the ride-sharing world I’d like to understand. I want, as I’m sure you do, to have the best possible ride-sharing experience, and understanding this from both a passenger as well as a driver perspective helps! Harry’s got a unique window into the sharing economy, so let’s see what he has to say.

Shelli: I’ve been curious about who drives for Uber/Lyft. In 2015, your course came out. Who’s your typical student? Driving, regardless for which company, seems like one of those things that people do thinking, “Well, I drive, why not drive others around for money?” Yet, all jobs require a certain amount of training and basic knowledge. Have you approached Uber/Lyft to provide a certain payback to the drivers if they take the course, sorta like a professional development benefit? It would seem that drivers who invest in a course would be more committed to the work.

Harry: Our typical student is a new driver, someone just starting out, but also people who have been driving a little while and want to grow their business. These are people who see driving as just one of many ways to make money on a flexible schedule, and they want to learn how to maximize their driving so they have free time for other pursuits (monetary, usually, but it could also be personal pursuits).

My course was really created to help people maximize their earnings, not necessarily get a payback from Lyft or Uber to certify professional development. There are classes out there that are more geared to teaching people how to be a good driver and how to improve the passenger experience. Our course is for people who already pretty much know those basics and want to take it to the next level.