Uber’s 2017 was full of scandals at the corporate level, but the effect on driver morale and more importantly driver earnings, was limited. Our Uber insider, Harry Campbell, surveyed over 1,200 Uber and Lyft drivers and found out a ton of information. I think it’s interesting to know what’s going on behind the scenes, especially in a company that so many travelers utilize. Here are a few key takeaways from the survey results:
Despite a terrible year of PR for Uber in 2017, satisfaction among drivers actually went up! 58.2% of Uber drivers reported that they were satisfied with their Uber driving experience – a 9% increase in driver satisfaction from the prior year.
Rideshare drivers want a raise! Uber and Lyft drivers reported earning $16.93 per hour before expenses, but they want to be paid $25.67 per hour (a 31% increase).
Good evening everyone, please prepare yourself for a mega rant here. They don’t call me G-rant for nothing (ok, no one calls me that). All nonexistent nicknames aside, let’s talk about airport shuttles (or are they called hotel shuttles?). Like the title says, airport shuttles are the bane of my existence. But what does “bane” even mean? According to the always reliable, never duplicatable Vocabulary.com, bane means:
The noun bane refers to anything that is a cause of harm, ruin, or death. But we often use it for things that aren’t that bad, just feel like it. You might say mosquitoes are the bane of your existence.
The source of this word is Middle and Old English bana, meaning “destroyer, murderer.” The now obsolete meaning of “deadly poison” is seen in the names of poisonous plants such as wolfsbane and henbane. Although “bane of my existence” is a commonly heard phrase, there’s something deliciously archaic about the word bane. It conjures up villages preyed upon by dragons, or witches adding one bane or another to a steaming kettle.
If an airport shuttle ran over you (like the holiday classic, “Grandma Got Run Over By A Reindeer”), you could literally say “airport shuttles are the bane of my existence” because the airport shuttle caused bodily “harm”, “ruin”-ed your day, and was your cause of “death.” Normally, that is not the case with airport shuttles. And before I get too deep into my rant, let me clarify that I don’t have a problem with all airport shuttles, just the specific airport shuttle I am waiting for. For whatever reason, my airport shuttle is the only airport shuttle that takes the longest time to arrive, or forgets where the airport is located, or some other lame excuse. I’m not sure why my airport shuttle can’t be like all the other airport shuttles I see – arriving at the airport on time, with plenty of open seats, and with a safety-minded shuttle driver behind the wheel.
Airport shuttle = bane of my existence. Image source: http://www.airportshuttleneworleans.com/airport-locations.html
Uber sure seems like a cyclone of controversy and change these days. I wonder if they had the title “180 Days of Change” already picked out before Travis Kalanick was ousted as Uber’s CEO? But what we know they meant by “180 Days of Change” are all the Uber changes to benefit the drivers, who seemed to come in third behind customers and Uber itself, in Uber’s business model.
Here at TWG, we have our Uber insider, Harry Campbell. Whenever there’s something about Uber we want to know or understand better, he’s the man! In his latest article, he goes over ALL the upcoming changes, explaining everything so you can really make good decisions not only about tipping, but also about whether or not you even want to use Uber and support its business.
Buenos dias everyone. I was looking at my Membership Rewards account recently and noticed that although I have used Uber many times in Mexico City over the past couple of months, I only had a couple of credits for bonus Membership rewards points. After some further digging, I realized that I was actually missing a lot of the Membership Rewards points I expected: over the past year or so, I’ve put $869 in Uber charges on my Membership Rewards-earning cards (American Express Business Platinum and my American Express Everyday), but only received 346 bonus points over that time period.
I was hoping to see a lot more of these on my Membership Rewards activity history…
I had an idea of why these were missing, but I reached out to American Express via web chat anyway. The agent said they would file a ticket for me and someone from the Membership Rewards department would call me in a few days. In the meantime, I decided to do some research. Continue reading →