The Hyatt Try the World gift box saga continues. You might recall the last chapter left me at my wits end! On September 25, Hyatt announced that Mark Vondrasek would be the new executive head of Hyatt Loyalty. His job would be to deepen loyalty engagement. Well, let’s just say my loyalty was surely being tested by the Try the World gift box program. Here is the email from the Hyatt Hotels Corporate PR team:
I hope this email finds you well. I’d like to introduce myself – my name is [NAME] and I am with Hyatt Hotels Corporate PR team, as well as your main point of contact for Hyatt loyalty related items.
Hyatt has some leadership news that we’d like to share with you, in case you are interested. Please see the release below, and let me know should you have any questions.
Grant responded to the above email and responded with the following email:
Good morning [NAME], thank you for the email.
My fellow writer (Shelli) is a big Hyatt fan (and World of Hyatt Diamond Member), but Hyatt recently let her down, big time. Last week, she wrote about her experience with the Try the World boxes from Hyatt, but they left a very bitter taste in her mouth. I would really appreciate your help fixing this matter.
Have a great day.
And lo and behold this worked, and within a few hours, she responded to his email.
Thank you for your response and for notifying about the recent issues surrounding the Try the World subscription boxes. We just came across the recent post regarding the major delays in receiving these boxes, and are in the process of rectifying the situation as soon as possible. Shelli should be receiving a package and note in the coming days regarding an update on the delayed shipments. Again, we greatly appreciate your interest in these boxes and do apologize for the inconvenience this as has caused.
Please reach out if you have any other questions or concerns. I hope we are able to resolve this issue as quickly as possible.
Hyatt has clearly accepted responsibility for the program’s glitches and I’ve been in good contact with Hyatt’s Try the World gift box team.
So now I have a gift box from Turkey to review for you and one from Italy as well. India is still coming at some point, though I’m not sure when. I’ll give you a teaser and let you know now that Turkey box is a WINNER, so stay tuned… reviews coming soon.