Good morning everyone, greetings from the crowded Copa Club in Panama City, Panama (PTY). Some Citi credit cards are being converted to other credit cards, namely the Citi Forward Credit Card is converting to the Citi Thank You Preferred Credit Card and the Citi Hilton Honors Reserve Credit Card is being converted to the American Express Hilton Ascend Credit Card in the next few weeks.
As of January 15, the Citi Forward Credit Card conversion process is underway and the new Citi Thank You Preferred Credit Card already shows up in my Citi online account. If you use the Citi mobile app, you will see that your Citi Forward Credit Card account is closed, but there is no way to remove that account from the Citi mobile app. In this post, I will show you how to remove / unlink a Citi credit card from your online account.
When I log into my Citi online account from my laptop, the new Citi Thank You Preferred Credit Card appears above my Citi Forward Credit Card, but it does not show anywhere that my Citi Forward Credit Card account is closed. Very strange…
To remove / unlink your Citi Forward Credit Card, click the Services tab, then click the Credit Card Services link.
On the Credit Card Services page, scroll down and click the Link/Unlink Citi Credit Card link.
On the Link or Unlink Your Account page, scroll down and click the Unlink link next to the Citi Forward Credit Card.
If you have multiple Citi credit cards, you may have to do an extra step. On the Set Default Account and Nickname page, scroll down and then check the box that says Remove Account from this User ID next to your Citi Forward Credit Card, then click the Save Changes link.
Ta da! Your Citi Forward Credit Card is now removed / unlinked from your Citi online account.
When you go back to your Citi Accounts page, you should no longer see your Citi Forward Credit Card. I followed the above steps a few times before the Citi system actually removed / unlinked my Citi Forward Credit Card, so if it doesn’t work on the first time, just log out, log back in and try again.
I also verified that my Citi Forward Credit Card was removed from my Citi account by checking the Citi mobile app.
If you follow the above steps, you should be able to remove / unlink any Citi credit card. If you have any questions, please leave a comment below. Have a great day everyone!