Good morning everyone. A few weeks ago, I wrote this post: PSA: Check Existing Airline Confirmations for Cancelled Flights a Few Days Before Travel. In that post, I talked about checking existing flights to make sure your flights weren’t cancelled. Then yesterday, I had a similar situation regarding my Lihue (LIH) to Maui (OGG) Hawaiian Airlines flight. Even though the flight was not cancelled, there was a schedule change of more than 1.5 hours. Schedule changes happen, I’m not (that) mad about that, but what really annoys me is when I do not receive an email alert regarding the schedule change. How difficult is it to send an automated email about a schedule change?
Let me back up a little bit and explain how I found out about this schedule change. Every Tuesday morning, Southwest Airlines sends out an email about their latest sale. I then check all my existing Southwest Airlines flights for price drops (pretty rare these days) and rebook any flights that drop in price. I usually only check Southwest Airlines, but I decided to check all my upcoming flights to see if there were any schedule or routing changes. When I checked this Hawaiian Airlines reservation, I was surprised to see the 1.5+ hour schedule change. I immediately called Hawaiian Airlines to see if they could move me to an earlier flight because I am connecting to an Alaska Airlines flight from Maui (OGG) to Oakland (OAK) and this schedule change made my connection very tight.
While waiting on (a lengthy) hold for Hawaiian Airlines, I confirmed that I originally booked the LIH-OGG flight on May 24, 2017. When I originally booked this flight, the flight was scheduled to depart Lihue at 1:03pm, which would give me a comfortable connection in Maui.
What happened to my 1:03pm flight? I then did a quick search on Google Flights to see all LIH-OGG flights. Apparently, my 1:03pm flight no longer exists and I was automatically rescheduled onto the 2:41pm flight. Thank you Hawaiian Airlines, but that is not the flight I want to be on.
I have noticed a pattern that flights booked 6+ months in advance tend to have larger schedule changes than flights booked only a few months out, so if you are like me and tend to book flights far into the future, you really need to check your existing flights often. I don’t want to spoil my next post, but I spent a good chunk of my day talking to Hawaiian Airlines and Virgin America (who I booked this award ticket with) to finally cancel my reservation and redeposit the miles. Read about my grueling experience with customer service tomorrow.
If you have any questions, please leave a comment below. Have a great day everyone!