Good morning everyone. A few weeks ago, I made a speculative Southwest Airlines booking to Lihue, Kauai for the first week of Laura’s summer vacation. I’ve seen the price of the flight drop a few times since I made the original reservation and checked for price drops every Tuesday morning (after SWA sends out their deals email). Unfortunately, when I checked the prices for this trip, I could not see the non-stop flights from Oakland (OAK) to Lihue (LIH). I started digging into the reservations and found out that the outbound flight was completely cancelled and the return flight was changed to the following day with 2 stops. I understand that this is a very uncertain time, but the part that really bugs me is that SWA did not send me an email about the flight cancellation or schedule change. I also needed to reach out to SWA to redeposit the SWA points back into my account. I will share all the details below.
When I logged into my SWA account and went to the My Trips section, it showed my 2 original SWA flights and flight details. But when I clicked on each reservation, I saw something completely different.
The first SWA reservation (OAK-LIH) was completely cancelled and gave me an error message when I pulled up the reservation. I ended up reaching out to SWA on Twitter and they responded in a few minutes. The SWA rep was able to completely cancel the reservation and redeposit the SWA points into my SWA account.
The second SWA reservation (LIH-OAK) was changed from Saturday 6/13 to Sunday 6/14 and instead of a non-stop flight to Oakland, I now had 2 stops in Honolulu (HNL) and Maui (OGG) before heading to Oakland. Since that SWA reservation was viewable online, I was able to cancel that SWA reservation and get the SWA points redeposited to my account.
After both reservations were cancelled, I had all the SWA points back into my account.
Sadly, now I have 0 upcoming SWA trips.
This goes to show that you should keep checking on existing airline reservations, whether from SWA or any other airline, to see if there are any major flight changes or cancellations. The sooner you catch those changes or cancellations, the more time you have to fix those issues. The funny thing is that I wrote a very similar article in February 2018 called PSA: Check Existing Reservations for “Silent” Schedule Changes. If you have any questions about cancelling a SWA flight, please leave a comment below. Have a great day everyone.