As much as I travel, and as great as my own gusto for travel is, I’m always impressed by the stamina of business travelers. You know, those travelers who week after week head out either to the same location or various locations due to living in one place and conducting business in another. I don’t actually have many friends who spend their weeks living this life, but recently I sat down and talked with my friend Rachel who has been a business traveler for a few years now and travels three weeks out of every month. I was curious about what she looks for in a hotel and how she makes accommodation choices.
Due to a change in business travel locations, about two years ago Rachel switched from Marriott Rewards loyalty to Hilton Honors loyalty. She was pleased with Marriott, so the switch was based purely on Hilton property locations that worked better for her business location. She’s enjoying Hilton properties and has quite a huge accumulation of Hilton points now! For her, hotel location being close to her business is always more important than being close to an airport. Rachel easily maintains Hilton Honors Gold Elite Status.
Rachel’s Priority in Choosing a Hotel
Rachel’s top priority is looking for comfort. She’d rather not stay in older, dingy hotels. She defines comfort as a certain homey feeling. And this sense of comfort encompasses the whole place, so it’s a general feeling she gets from a hotel. She appreciates when the staff is friendly, the lobby lounge area is clean, and when there is fruit available in the lobby. As I’m sure many business travelers do, she notices how she is greeted and always enjoys a “welcome back” acknowledgement.
My friend’s next priority is familiarity of the rooms. Are they clean? Do they have a good layout for a business person with tables and a desk and a REAL desk chair? Are the outlets and USB ports easy to reach, and are they high and easy to find? She has never understood why so many outlets are close to the ground and hard to find. She is partial to the Hilton beds and more interested in getting a pillow that works for her. Rachel mentioned something about Hilton hotels I never thought of. For pillows they’ll usually provide pillows of varying types. So if there are three on the bed, for instance, one will be firm, one mushy and then maybe a foam pillow, too. This makes a difference because you don’t want all the pillows to be the same such that you need to call for pillows. Color schemes do matter, and much like I am, she’s partial to some colors over others. I think many of us who spend a lot of nights in hotels notice colors and room design and have preferences.
Hilton Properties to Check Out
Rachel has been spending many nights at a Hilton property I had never heard of. It’s called Home2 Suites. It’s an extended stay, all-suites brand, and she enthusiastically recommends them. I’ll have to give them a try sometime soon. In the states, her favorite Hilton property is in Indian Wells, CA. I told her about now being able to use Hilton Honors points at the Hotel Del, and that put a smile on her face! Her aspirational Hilton stay would be in the Seychelles… great choice!
As a frequent traveler who works while she travels, I always find it fascinating to talk to other frequent travelers to learn about their travel patterns and what matters to them. If you often travel for business, do these preferences sound similar to yours? Are there other features that are important in a hotel or hotel room that matter more to you?