Resort fees, destination fees; call them what you want, they all stink. Hotels have a menu (except we don’t get to pick and choose) of junk fees that are attached to our bills for all kinds of “services and amenities” that used to be complimentary or something we could choose to pay extra for. I don’t think any of us really believe hotel claims about why they’re now adding on these fees. From what I’ve read, it seems like these fees enable hotels to still claim their rates are lower and also pay less to travel agents since commissions are paid based on the base rate, not the total rate.
Some of us though do have a work-around for these fees and I was reminded of this recently when booking a Hyatt hotel. As I was finishing up my booking the total rate for the night seemed so high that I actually noticed it. The taxes and fees came to 20% of the total bill.
It’s not that the Hyatt website doesn’t remind us of this fee. It’s on every page!
But then it dawned on me that as a Hyatt Globalist those fees are waived.
When I book hotel nights using my Citi Prestige 4th night free benefit I’ve been told to request these fees be eliminated at check-out time. In checking with my Hyatt Concierge I was told that the hotels should be removing the resort fees and that it’s not really up to me to ensure they do this. It should happen automatically upon check out.
But we all know that front desk service and attention to detail varies from property to property. I can’t help but think that these fees and customer status might go unnoticed from time to time. I’m going to pay attention to making sure these fees do get waived before I leave the hotel. Sure, Hyatt would see that I get reimbursed if I’m charged the fees but still, why not make sure it’s handled up front so there are no hassles later on.
If because of your status with ANY hotel chain you have fees that are attached to your bill that should be waived for you, REMEMBER to get those fees waived.