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Good morning everyone, happy Thursday! I’m going to Iceland in September, I already booked my Icelandair flights (Booking my First 5x Membership Reward Points Flight on AMEXTravel.com Using American Express Business Platinum Charge Card), and 3 nights at the Hilton Reykjavik Nordica (Sunday, Monday, and Tuesday night). So what’s the problem? The problem is that I land in Reykjavik, Iceland, on Saturday night, but I don’t have a reservation for Saturday night. Uh oh…
I booked the Hilton Reykjavik Nordica several months ago before the new Hilton Honors program was announced and I was able to get pretty good prices on the rooms. For 2 nights, I used cash + points (16,000 Hilton Points + 7,407.67 Icelandic Krona = $70.73 USD) and the third night, I used 40,000 Hilton Points, since there was no cash + points option available.
I wanted to change my Tuesday night reservation to a Saturday night reservation. If Saturday night cost 40,000 Hilton Points, I would just cancel my Tuesday night reservation and use those 40,000 Hilton Points to book the Saturday night reservation. But unfortunately, the Hilton Reykjavik Nordica is now charging 60,000 Hilton Points per night.
Just for curiosity, I wanted to see what the price would be if I used 16,000 Hilton Points and paid the rest in cash. As I mentioned before, I paid 16,000 Hilton Points + 7,407.67 Icelandic Krona = $70.73 USD, for 2 of my other nights. Now the cash price would be 16,000 Hilton Points + 32,395.00 Icelandic Krona = $309.48 USD, more than 4 times as much for the cash portion. No thank you!
Since I am a Hilton Diamond Elite Member, I called the Hilton Diamond Desk and spoke to a very helpful rep. I explained the problem to him and he told me the price for the hotel had really increased since I originally booked my hotel room. He asked me if I would mind holding as he called the Hilton Reykjavik Nordica to see if the hotel could change my Tuesday night reservation into a Saturday night reservation. After a 15 minute hold, the rep came back with good news. My Saturday night reservation was confirmed by the hotel general manager. A few minutes later, my Hilton Honors Reservation page was updated with the new dates.
Long story short, if you want to change your dates at the hotel, but the price has gone up, call the Hilton reservations department (or Hilton Diamond Desk if you are a Hilton Diamond Elite Member) or the hotel directly and ask if they can change the reservation without adjusting the price. This is not a 100% sure thing, but it does work from time to time. If you have any questions, please leave a comment below. Have a great day everyone!