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How to Cancel Southwest Airlines Tickets & View Travel Funds Online

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Good morning everyone.  In this post, I will show you how to cancel a Southwest Airlines reservation (both a paid reservation and a reservation booked with points), along with showing you how to view your travel funds.  After you log into your Southwest Airlines account, click the “Flight | Hotel | Car” tab at the top of any Southwest Airlines page.

Southwest Airlines Home Page

Then click Manage Reservations under the Flight header.

Southwest Airlines Flight Tab

On this page, you have a few options.  You can view/share an itinerary, make changes to a reservation, cancel a reservation, view your travel funds, or add your Southwest Airlines Rapid Rewards Number to an existing reservation.  Click Cancel Reservation.

Southwest Airlines View Share Itinerary

Enter your confirmation number, first name, and last name into the boxes, then click the Continue button.  If you do not know your confirmation number, you should be able to view your trips in your Southwest Airlines account.

Southwest Airlines Cancel Flight

Here is what a paid Southwest Airlines reservation looks like.  If you booked a round trip, you will only be able to cancel the entire round trip, not just a one way segment.  At the bottom of the reservation, it says that this reservation is nonrefundable.  That means the funds will not go back to the original credit card or Southwest Airlines gift card used to book the flight, but rather the funds will be held for future use (explained later).  If you are sure you want to cancel the reservation, click the “Yes, Cancel” button.

Southwest Airlines Review Flight Cancelation

Here is what a Southwest Airlines reservation booked with Southwest Airlines Rapid Rewards Points looks like.  The total cost of the trip was 15,160 Southwest Airlines Rapid Reward Points and $11.20 in taxes/fees.  All reservations booked with points will have the points automatically refunded back to your Southwest Airlines account.  The amount you paid for taxes/fees can either be refunded back to the original credit card or held for future use.  If you are planning on making a new Southwest Airlines flight in the near future, you might want to have the funds held for future use.  If you think you will forget to use the funds in the future, you should refund the taxes/fees back to your original credit card.  As soon as you cancel a reservation booked with Southwest Airlines Rapid Rewards Points, the points will appear in your account right away.  If not, just sign out and sign back in to see your updated account balance.

Southwest Airlines Review Flight Cancelation Points

To view your Travel Funds, go to the Manage Reservations tab and click View Travel Funds.  On this page, enter your confirmation number, first name, last name, and captcha code, then click the “Check Now” button. You can check up to 4 travel funds at the same time by clicking “Add another Travel Fund”.

Southwest Airlines View Travel Funds

In the below example, I canceled a Southwest Airlines reservation booked with Southwest Airlines Rapid Rewards Points and had the taxes/fees held for future use (only $5.60).

Southwest Airlines View Travel Funds 2

Save the confirmation number until you book your next Southwest Airlines flight.  When you are ready to pay for your next Southwest Airlines flight, click the “Apply Travel Funds” button on the payment page.

Southwest Airlines Do you want to Apply Travel Funds

Enter the same confirmation number, first name, and last name into the Travel Funds box and click the “Apply Funds” button.

Southwest Airlines Enter Travel Funds

The entire amount on the Travel Funds will be applied towards the cost of your Southwest Airlines flight.  You can enter up to 4 different travel funds on one reservation, but you must be able to cover the entire amount in 4 travel funds.  If not, you will have to use 3 travel funds and then pay for the rest with a credit/debit card.  If you have a leftover balance on your Travel Funds, you will see an amount listed in the “Funds Remaining” section.  To get around the limit on the number of travel funds you can use, you should book each person individually or book one ways instead of round trip.

Southwest Airlines Travel Funds Applied

If you have any questions, please leave a comment below.  Have a great day everyone!

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43 thoughts on “How to Cancel Southwest Airlines Tickets & View Travel Funds Online

  1. Racerboy80 (Bill)

    I wish they would make it so your available travel funds tracked automatically, and you did not have to keep track of the confirmation numbers. Kind of a pain in the butt.

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  3. tjs198

    if you pay taxes with a SW giftcard (use pts for flight cost) and you cancel, do the funds get put back on a gift card if you don’t want to keep track of confirmation #s.
    don’t travel funds have expiration dates also?

    1. Grant

      I’m not sure about canceling flights where the taxes/fees were paid for with a SWA GC. The funds expire within 1 year of the date of travel that you just canceled.

      1. Doug

        Be careful of SWA’s cancellation policy DATE (even as good as it is). Your travel funds are tied to the original reservation date made in advance of your flights. So, the canceled funds expire 1-year after the date that the original Reservation was made—not 1-year after the planned flight (you have less than 1-year to use these cancelled funds, as well as any new money added to purchase new tickets).

        1. Grant

          That’s correct, so if you book a flight on Jan 1 for travel on July 1, you have until Dec 31 to book and fly on SWA using the travel credit.

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  5. Jane Giesbrecht

    Your website is exceptional. Answered my question and gave fine detailed examples of how to cancel a paid reservation.

  6. Ella

    Hi! Do you know what would happen if I purchase a flight for someone else using points and they cancel the flight? Would the points be returned my RR account? Thanks!!

  7. Ruby

    I really appreciate the step by step instructions with screenshots. It’s like they purposely made it difficult. I could not for the life of me find that itty bitty “Cancel Reservation” link. Thank you!

    1. Grant Post author

      If you have multiple passengers on the same reservation, you will probably need to call Southwest Airlines to have them cancel just one passenger.

  8. Danielle

    So, if I booked a flight on May 1 this year and need to cancel. Can I book a flight before May 1 of next year for July of next year, or do I have to actually fly before May 1?

      1. Danielle

        Hmm..I just read on the Southwest site that you need to complete travel one year from the date you booked the trip, not the date the flight was scheduled to depart? It’s so confusing.

        1. Grant Post author

          I think that is the correct policy, sorry for providing the wrong answer. Will you be able to use the credit within that time?

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  10. Misty

    If my credit is due to expire soon and I book a flight with it (and additional money) and then I cancel that flight, will my new credit expiration date be extended to the new flight?

    1. Grant Post author

      No, I believe if you do that, you will just end up with a larger travel credit that expires the same date as before. It’s crazy that it happens that way, but that is how it works.

  11. Amy

    Can I apply funds to a ticket already purchased? I bought a flight for my sister, she cancelled it, I tried to use the funds (obviously I couldn’t), but I realized that she just bought a flight out here on her own for Christmas. Can she retroactively use funds that I spent on her ticket for her christmas flight out here? She already booked her ticket.

    1. Grant Post author

      She would have to cancel the ticket she booked and then use the funds from the ticket you purchased to buy her new Christmas flight. Or she could use the travel funds you bought to buy another flight before the travel funds expire.

  12. Talitha Koum

    On the receipt/confirmation email, how are the funds listed? Hopefully my question makes sense. I am just wondering if the receipt will look like I made a regular purchase with money or if some other form of payment will be listed. Asking for reimbursement purposes.

    1. Grant Post author

      I recently changed a SWA reservation. Here is what the payment information section says at the bottom of the email:

      Payment information
      Total cost

      Air – XXXXXX
      Base Fare $ 118.87
      U.S. Transportation Tax $ 8.92
      U.S. Passenger Facility Chg $ 4.50
      U.S. 9/11 Security Fee $ 5.60
      U.S. Flight Segment Tax $ 4.10

      Total $ 141.99


      Date: November 25, 2018
      Payment Amount: $2.01
      Date: November 9, 2018

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    1. Grant Post author

      Contact SWA and ask them to split your reservation into 2 record locators (outbound and inbound), that way you can cancel your inbound flight if you need to.

  14. Laura Tice

    If my travel funds have an expiration date of 5/19/20, and I am flying round trip, do I have to complete the whole trip by 5/19/20 or is it ok if my trip just begins by 5/19/20?

    1. Grant Post author

      Good question Laura. Let’s say your are flying ABC-DEF round trip. If you have $75 in travel funds, those travel funds expire on 5/19/20. So you must use the entire $75 in travel funds on the outbound ABC-DEF flight on 5/19/20. The travel funds would not work for the return DEF-ABC flight. Does that make sense?


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