Good morning everyone. In this post, I will show you how to cancel a Southwest Airlines reservation (both a paid reservation and a reservation booked with points), along with showing you how to view your travel funds. After you log into your Southwest Airlines account, click the “Flight | Hotel | Car” tab at the top of any Southwest Airlines page.
Then click Manage Reservations under the Flight header.
On this page, you have a few options. You can view/share an itinerary, make changes to a reservation, cancel a reservation, view your travel funds, or add your Southwest Airlines Rapid Rewards Number to an existing reservation. Click Cancel Reservation.
Enter your confirmation number, first name, and last name into the boxes, then click the Continue button. If you do not know your confirmation number, you should be able to view your trips in your Southwest Airlines account.
Here is what a paid Southwest Airlines reservation looks like. If you booked a round trip, you will only be able to cancel the entire round trip, not just a one way segment. At the bottom of the reservation, it says that this reservation is nonrefundable. That means the funds will not go back to the original credit card or Southwest Airlines gift card used to book the flight, but rather the funds will be held for future use (explained later). If you are sure you want to cancel the reservation, click the “Yes, Cancel” button.
Here is what a Southwest Airlines reservation booked with Southwest Airlines Rapid Rewards Points looks like. The total cost of the trip was 15,160 Southwest Airlines Rapid Reward Points and $11.20 in taxes/fees. All reservations booked with points will have the points automatically refunded back to your Southwest Airlines account. The amount you paid for taxes/fees can either be refunded back to the original credit card or held for future use. If you are planning on making a new Southwest Airlines flight in the near future, you might want to have the funds held for future use. If you think you will forget to use the funds in the future, you should refund the taxes/fees back to your original credit card. As soon as you cancel a reservation booked with Southwest Airlines Rapid Rewards Points, the points will appear in your account right away. If not, just sign out and sign back in to see your updated account balance.
To view your Travel Funds, go to the Manage Reservations tab and click View Travel Funds. On this page, enter your confirmation number, first name, last name, and captcha code, then click the “Check Now” button. You can check up to 4 travel funds at the same time by clicking “Add another Travel Fund”.
In the below example, I canceled a Southwest Airlines reservation booked with Southwest Airlines Rapid Rewards Points and had the taxes/fees held for future use (only $5.60).
Save the confirmation number until you book your next Southwest Airlines flight. When you are ready to pay for your next Southwest Airlines flight, click the “Apply Travel Funds” button on the payment page.
Enter the same confirmation number, first name, and last name into the Travel Funds box and click the “Apply Funds” button.
The entire amount on the Travel Funds will be applied towards the cost of your Southwest Airlines flight. You can enter up to 4 different travel funds on one reservation, but you must be able to cover the entire amount in 4 travel funds. If not, you will have to use 3 travel funds and then pay for the rest with a credit/debit card. If you have a leftover balance on your Travel Funds, you will see an amount listed in the “Funds Remaining” section. To get around the limit on the number of travel funds you can use, you should book each person individually or book one ways instead of round trip.
If you have any questions, please leave a comment below. Have a great day everyone!