When I feel a rant coming on, at first I second guess myself. Is what I’m experiencing really rant worthy? Would other people rant about this too? Once I’ve answered YES to those 2 questions, I rant :) So here we go. Oh Hyatt, I have such a love-hate relationship with you. But this week, you’re making me mad! Maybe I’ve misread you or misunderstood your intention, but I don’t think so. And now I’m asking our readers to back me up or tell me I’m wrong. We shall see.
It all started when my Departures Magazine came. I was flipping through it and noticed a Hyatt ad for their Park Hyatt hotels. You all know I love the Park Hyatt properties and this year alone I had two amazing Park Hyatt stays (Buenos Aires and Milan). So of course the ad caught my eye. What really caught my attention was that the ad was a Special Offer for a complimentary third or fourth night at participating Park Hyatt hotels. Hmm, this could be a chance to plan a trip to try some Park Hyatt’s I haven’t stayed at yet.
As you can see from the ad, I had plenty of Park Hyatt properties to choose from, or so I thought. Because of my Globalist status and all the nights I’ve stayed at Hyatt hotels this past year, I have access to a Hyatt Concierge. She’s great, so I sent her an email asking her to check on a few Park Hyatt’s for me. I gave her a window of almost four weeks. And here’s what she replied:
I did a search on a few of our properties within the travel window you provided from the offer and I was only able to locate that rate at the Washington Park Hyatt and the New York Park Hyatt. None of the random international Park Hyatt’s I checked have the offer.
Come on Hyatt, you’ve got to be kidding? I did read the small print and there’s nothing there that would lead me to believe that there would be NO international availability. You take out a two page ad and list all these fabulous international properties and none of them are available? You waste my time, get my hopes up, and zippo, nada, it’s all smoke and mirrors. I don’t get it.
Now I know many of you are thinking that I’m nuts anyway for being so loyal to Hyatt. For sure, they’ve had a rough year and are on everyone’s list of worst mismanagement of a hotel chain in 2017. But according to all these emails I get, they say they’re trying :) Well belly up to the bar Hyatt, you’ve got to get your act together! I’m pissed off and shaking my head.
So you tell me, does this ad seem like false advertising? Am I misreading something in the ad? Or is this just the way it goes in the world of advertising. Maybe I’m naive. I’ve shown the ad to a few friends and they all interpret it the way I did. Your thoughts?