New Southwest Airlines Flight Rebooking Process (Updated April 2018)

Good morning everyone, I hope your weekend is going well.  On Friday, I was looking at my existing Southwest Airlines reservations and found a flight that went down by $45.  My weekly routine is to check all my existing Southwest Airlines flights every Tuesday morning – that is when Southwest Airlines sends out emails regarding airfare sales.  During my most recent flight rebooking, I noticed that the rebooking process got a (much needed) face lift.  Southwest Airlines is doing some Spring cleaning, because they recently updated their (previously broken) gift card balance checker.  For reference, here is what the old rebooking process looked like.  To get started, click on the Change / Cancel tab on the homepage, then enter your confirmation number, first name, last name, and click the Search button.

If you want to rebook the same exact flight, then keep everything the same and click the Select New Flights button.  If you want to change to a different flight, change the search criteria and click the Select New Flights button.

Then select the flight you want.  I really like that you can see if the flight costs more or less than what you originally booked.  In this example, I can rebook the 6:45am flight and save $45.

Then click the orange Continue button at the bottom of the page.

Review the flight details and make sure you are booking the correct flight.  Then click the Continue button.

Enter your email address and click the Change Flight button to complete your rebooking.

Congratulations, you just rebooked your flight and saved money!  Not bad for a few minutes of work.  Make sure to save your travel funds confirmation number for use on your next Southwest Airlines flight.  To view your travel funds balance, click the link in the Reconcile Summary.

In the travel funds section, enter your first name, last name, confirmation number, and then click the Check Now button.  You can view up to 4 different travel funds at the same time.

Make sure you save the confirmation number, expiration date of the travel funds, and the amount of the travel funds.  You can use these travel funds to pay for your next Southwest Airlines flight.

If you have any questions, please leave a comment below.  Have a great day everyone!

16 thoughts on “New Southwest Airlines Flight Rebooking Process (Updated April 2018)

  1. Seth

    Didn’t southwest implement something a while back about rebooking award flights that made it so they were not cancelable after they were changed, leading us to need to cancel and then book new on award tickets? Am I remembering correctly? Any idea if that is still a thing?

    Reply
    1. Grant Post author

      I did some digging. If you change business select or anytime flights, they become nonrefundable (still changeable though). On award tickets booked with SWA points, you’ll still get all your points back if you cancel after making changes, but any change will result in the taxes and fees becoming nonrefundable. I hope that makes sense.

      Reply
        1. Grant Post author

          I book a lot of Wanna Get Away paid flights, so I don’t think cancelling and rebooking would do much good, but if you book paid business select or anytime fares, then it would make sense. I’m pretty good at rolling travel funds and using them up before they expire.

          Reply
  2. Steve

    I tried to rebook same flights using this tool so I could be eligible for the double miles promo they are currently running. Flights we exactly the same price yet they wanted $60 to rebook them. Made no sense so I didnt click through t o figure it out.

    Reply
    1. Grant Post author

      Are you saying the same exact SWA flight you wanted to rebook was the same price but SWA was going to charge you a $60 change fee? Are you sure that your current price isn’t $60 more expensive than the price you paid?

      Reply
  3. Shannon

    Last night I was updating flights since the price decreased, but with the new system if a parent makes a reservation for a minor, the new system wasn’t allowing me to change my son’s flight. I ended up just canceling his flight and rebooking the same exact flight. It was easier with the old system.

    Reply
  4. Karen

    Do you know if a companion has to be removed from the itinerary before going through the change process? My sister went through this yesterday to take advantage of a lowered price, but said she had to remove me (I’m the companion) and then add me back again after the change. Our flight is a long one and I want to add early bird (she already has it), but I’m pretty sure if the price drops more and she has to remove/re-add me that I’d lose my $15 paid for early bird. If there’s a work around she couldn’t figure out, it would be great to know!

    Reply
    1. Grant Post author

      I’m pretty sure you have to remove the companion in order to rebook the primary reservation. In that case, your ticket would lose the $15 earlybird paid. The only workaround I can think of is if you call Southwest Airlines and they can rebook your flight and provide you with the travel funds. Try that and see if Southwest agents can help you.

      Reply
    1. dan

      may eventually get shutdown request by SWA; a biz in the past created a service to track lower prices for a fee was asked to stop

      Reply
        1. Grant Post author

          I wouldn’t recommend creating a tool like that, Southwest is pretty serious about suing conpanies that violate their terms.

          Reply
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