Good morning everyone. A few months ago, I wrote PSA: Make Sure to Convert / Upgrade to US Bank Radisson Rewards Premier Visa Signature Credit Card. In that post, I shared my experience upgrading from the no annual fee to the US Bank Radisson Rewards Visa Signature Credit Card ($50 annual fee). A few days before I wrote that post, I received this email from US Bank on March 28 informing me of the cardmember anniversary. The last bullet point in the email mentioned the 25,000 anniversary points, which was my whole reason for upgrading. Unfortunately, the 25,000 anniversary points never posted to my Radisson Rewards account, so I had to track them down.
A few days after receiving the above email, my statement closed on April 3. The statement showed the $50 annual fee, but not the 25,000 anniversary points. I then reached out to US Bank for help. I called US Bank and tried to explain the situation, but the rep insisted that I needed to talk to Radisson Rewards. I knew that was a dead end because the credit card company is always the one responsible for sending the miles/points over to the loyalty account.
After continuously following up with US Bank, I finally reached someone who would file a missing rewards claim on my behalf. He asked me a few clarifying questions and submitted the claim. 2 months after paying the annual fee, the 25,000 anniversary points finally showed up on my June 4 statement.
The following day on June 5, the 25,000 anniversary points finally posted to my Radisson Rewards account.
Later this year, I plan on calling US Bank and upgrading from the US Bank Radisson Rewards Visa Signature Credit Card ($50 annual fee) to the US Bank Radisson Rewards Premier Visa Signature Credit Card ($75 annual fee). By upgrading to the new credit card, I will get 40,000 anniversary points instead of only 25,000 anniversary points, so 15,000 more points for paying $25 – that’s a pretty good deal. If you have any questions, please leave a comment below. Have a great day everyone!