Good afternoon everyone, I hope you had a great weekend.  A few months ago, my wife applied for the Bank of America Alaska Airlines Credit Card.  The credit card offered 40,000 Alaska Airlines miles after spending $2,000 in 3 months, a $100 statement credit, and the $99 companion fare.  Fast forward to October 28, her credit card statement closed and it showed that she earned 42,975 Alaska Airlines miles that would post to her Alaska Airlines account.  The only problem?  The Alaska Airlines miles never posted to her Alaska Airlines account.

I kept checking her Alaska Airlines account every few days after her credit card statement closed, but no miles ever showed up.  I then looked at the Alaska Airlines Mileage Plan number printed on her credit card.

Strangely, the Alaska Airlines Mileage Plan number listed on her credit card did not match the number listed in her Alaska Airlines account.  Uh oh, that might be the reason why…

That is hard to believe since she entered her Alaska Airlines Mileage Plan number on the credit card application – it is actually the very first question in the application.  Something must have happened in the system to reject the number Laura provided and to create a new account for her.

I told Laura to call the Alaska Airlines Customer Care phone number (1-800-654-5669) and see if they could combine her 2 Alaska Airlines accounts.  Laura explained that she entered her Alaska Airlines Mileage Plan number on the credit card application, but that Bank of America created a new Alaska Airlines account for her.  The rep was very friendly and she was able to verify that both accounts belonged to Laura.  She then went through the process of moving her miles from her original Alaska Airlines account to the new account that Bank of America created.  The rep was able to keep the same login information for the new account and even updated the Alaska Airlines Mileage Plan number on Laura’s existing reservations.  The whole process only took a few minutes, but everything was moved over correctly.  After the call, Laura logged into her Alaska Airlines account and saw the credit card activity under the Mileage Activity header.

The Alaska Airlines Companion Fare offer also showed up in her account under the Valid – Discount and Companion Fare Codes header.  Judging by the date, the Alaska Airlines Companion Fare was loaded to her account around November 3 and hse has 1 year to use the code.

Lesson learned: make sure that the airline or hotel loyalty number you enter into the credit card application matches your account.  If it does not, reach out to the loyalty program and see if they can combine your accounts.  If you have any questions about this process, please leave a comment below.  Have a great day everyone!