Good afternoon everyone, I hope you had a great weekend. This post will probably not help most people, but if you have the US Bank Business Triple Cash Rewards Credit Card, like I do, you might appreciate this post. Long story short, I earned the $500 Cash Rewards sign up bonus and wanted to redeem the sign up bonus. I am a big fan of Real-Time Rewards and have used it many times with my US Bank Altitude Reserve Credit Card. In the US Bank Rewards Portal, I enrolled in the Real-Time Rewards program, selected the $25 minimum purchase amount and checked the box to enroll all categories.
According to the timestamp, I enrolled in Real-Time Rewards for this credit card on November 9 at 11:22am CT (or 9:22am PT).
About 22 minutes later, I made a $45.66 Amazon gift card balance reload purchase (to bring my US Bank Cash Rewards balance down to $500). I assumed I would get the Real-Time Rewards text but after waiting 20+ minutes, no text arrived.
Maybe Amazon didn’t work, let me try again. I bought myself a $45.66 Southwest Airlines gift card. I waited another 20 minutes, but I never received a Real-Time Rewards text.
2 days later when those 2 purchases posted to my account, I called US Bank to find out why I wasn’t receiving Real-Time Rewards texts for my purchases. The rep said I was successfully enrolled in the Real-Time Rewards program, my cell phone number was verified, and those 2 purchases should count. After putting me on hold for a few minutes to research the issue, she told me that I needed to wait roughly 24 hours for the US Bank system to update and for Real-Time Rewards to be fully activated. That made sense since the 2 purchases I made above were within 1 hour of activating Real-Time Rewards for that credit card. The rep said they would pass along my experience to the engineering team and the rep provided me a $25 courtesy credit for my trouble.
Fast forward to this morning, I received the official Real-Time Rewards enrollment email from US Bank. Surely that meant my credit card was fully enrolled in the Real-Time Rewards program, right?
I made a $25 Amazon gift card balance reload purchase and waited for the Real-Time Rewards text. Again, no text ever arrived.
At this point, I am giving up on Real-Time Rewards working on this credit card and will just cash in my rewards for a statement credit. If you have the US Bank Business Triple Cash Rewards Credit Card, have you had success with Real-Time Rewards? I would love to hear your positive or negative experience. If you have any questions about Real-Time Rewards, please leave a comment below. Have a great day everyone!