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Microsoft Office 365 Monthly Subscription Does Not Trigger US Bank Triple Cash Rewards Business Credit Card Software Subscription Credit

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Good afternoon everyone.  I received an email from my friend regarding their US Bank Triple Cash Rewards Business Credit Card and the “$100 credit for recurring software subscription expenses such as FreshBooks or QuickBooks” listed on the credit card page.  Here are the terms and conditions for the software subscription credit:

Footnote 3
An automatic statement credit of $100 per 12-month period will be applied to your Account within two (2) statement billing cycles following 11 consecutive months of eligible software service purchases made directly with a software service provider. Eligible software service providers are identified by their Merchant Category Code (MCC) and purchases made at discount/retail stores or online retailers may not qualify. We do not determine the category codes that merchants choose and reserve the right to determine which Purchases qualify. We reserve the right to adjust or reverse any portion or all of any software services credit for unauthorized purchases or transaction credits. Account must be in good standing (open and able to use) to receive the credit. 

a screenshot of a credit card

My friend has a Microsoft Office 365 subscription that costs $19.94 per month that they have charged to their Triple Cash Rewards since mid 2022. They never received the software subscription credit, so they reached out to US Bank for help.  Here is the letter they received from US Bank that says:

Our records indicate MSFT classifies their business as Computers and Computer Peripheral Equipment and Software; purchases that qualify for the statement credit must be classified as Computer Software Stores. This means your transaction(s) to MSFT do not qualify towards the annual software subscription statement credit.

a close-up of a letter

Long story short, a Microsoft Office 365 subscription did not trigger the software subscription credit, but the US Bank rep did issue my friend a $25 reward due to the trouble, even before the rep initiated a case for investigation.  Going forward, my friend will move the charge from their Triple Cash Rewards to their American Express Business Gold Card that earns 4x AMEX MR points for these types of purchases.

If you have had good or bad luck with the software subscription credit on the Triple Cash Rewards, please share your data point in the comments section below.  Have a great day everyone!

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4 thoughts on “Microsoft Office 365 Monthly Subscription Does Not Trigger US Bank Triple Cash Rewards Business Credit Card Software Subscription Credit

  1. WriteAboutTravel

    What does buying computer software on a credit card have to do with the travel industry and why is this on the Boarding Area front page?

    1. Grant Post author

      Good morning, thank you for the feedback. I write about travel and credit card rewards. I’m sorry this post does not interest you. Check out my previous post about 2024 predictions.

    1. Grant Post author

      That’s a good question. Unfortunately, I haven’t tried either of those services to see if they trigger the credit.


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