After many of us saw our Drop accounts go into the “technical error abyss” for a week (I mean…forever…), I sent drop a Support Ticket inquiring as to what was going on with my account, and why I couldn’t redeem for awards. I also wanted to know what happened to my reward redemptions that never arrived (awards had previously been coming in within a few minutes on all my redemptions).
I received multiple replies ranging from their Reward Processor was having technical difficulties in the US, to they were having issues on their end and they were working on it. I tried reaching out on Twitter and Facebook Messenger as well, and both told me to email their support.
After reading various other responses on various blogs that Drop had changed their Terms and Conditions (T&C) to disallow people from earning points on repeated purchases, I decided to send them an email demanding my points be reinstated. After all, I had done all my purchasing before they had changed their T&C.
I sent a stern, but nice email, requesting that my account be reinstated, and indicated that I wasn’t going to accept their canned “technical issues” response. I went on to state that I had made all my purchases before they changed their T&C, and I deserved to redeem my remaining points. I also stated that if they weren’t willing to reinstate my account and let me utilize the points I had earned, they could just close my account.
Well…that’s exactly what they did. A nice response came back stating my account did not comply with their T&C, and they had chosen to close my account (jaw open/blank expression when I read that).
Hmmm…that didn’t work out so well, nor was that what I was really trying to accomplish. I unlinked all my cards and waited for the day I would not be able to login. I kept checking and I was still able to login, but still received the error when attempting to redeem rewards.
After a week, I decided to send them another email, but this time I thought I would try some sugar and spice and everything… yea, yea… you get the picture… I begged them to reopen my account and threw myself at the mercy of the almighty Drop Gods. In all seriousness, I sent them a nice email explaining that I would like to continue our relationship, and I would not continue to make repeated purchases on any cards attached to their service.
I received a reply in less than a day, stating that if I removed my one corporate card (Chase Ink) that was attached to the account, and any cards that I used for repeated purchases, they would reinstate my account. Wait… really… it was that easy??? I replied that I had already unlinked all my accounts, and agreed not to re-attach the corporate card, and that I would not make repeated purchases with any cards that were attached to their merchants.
I received an email a day later welcoming me back to Drop, and I was able to redeem my remaining points for rewards/gift cards right away. The rewards/gift cards showed up in my inbox within 30 minutes.
Moral of the story… apparently sometimes you really can catch more flies with honey, than with vinegar. If you are able to get your accounts reinstated, I would recommend that you use Drop for what it was intended… everyday purchases. After all… it actually is a really cool product.