Good morning everyone, I hope you had a great weekend. Yesterday, I was trying to use my Free Night Certificate from my JPMorgan Chase Ritz Carlton Visa Infinite Credit Card to book a hotel in New York City and experienced some issues booking through the Marriott Bonvoy app. My Ritz Carlton Free Night Certificate is good at Marriott properties that cost up to 50,000 Marriott Bonvoy Points and the property I wanted to stay at cost 50,000 Marriott Bonvoy Points.
When I used the Marriott Bonvoy app to book the hotel, I assumed the app would use my Ritz Carlton Free Night Certificate to pay for the 50,000 point redemption. Unfortunately, the app used 50,000 points and I only realized it when I refreshed AwardWallet and saw that my account balance decreased by 50,000 points, but my Ritz Carlton Free Night Certificate was not used. I immediately canceled the points booking and went through the Marriott website on my iPhone. I repeated the same steps and when I got to the payment option, it defaulted to selecting my Ritz Carlton Free Night Certificate (the 50,000 point option was also shown). I completed the booking on the website and refreshed AwardWallet to make sure my point balance did not change, but that my Ritz Carlton Free Night Certificate was used.
Here is the screenshot of the “Summary of Points” from the first reservation that I made through the Marriott Bonvoy app. I used 50,000 Marriott Bonvoy Points for the reservation and I was left with 56K points. It is a little confusing because it shows a “Marriott Bonvoy Certificate Number” on the reservation.
Here is a screenshot of the “Summary of Points” from the second reservation that I made through the Marriott website. I used my Ritz Carlton Free Night Certificate to pay for the room, so my points balance was not touched.
I’m not sure if this is an isolated event, but the next time you want to use a Free Night Certificate, I would recommend using the Marriott website on your phone or computer, not on the app. If you have had a similar experience, please let me know. If you have any questions about booking hotels with your Free Night Certificate, please leave a comment below. Have a great day everyone!