Good afternoon everyone, I hope your week is going well.  Recently, I noticed that my Alaska Airlines seat assignment purchases on my American Express Business Platinum Card were not triggering the $200 Airline Fee Reimbursement Credit.  I paid for 4 premium economy seat assignments on Alaska Airlines in January and the credits had not posted in the following 2 months.  I went to Frequent Miler’s Amex Airline Fee Reimbursements. What still works? post and scrolled down to the Alaska Airlines section.  There was a note that said:

“Since 2022, there have been many reports of Alaska charges not being reimbursed automatically. It seems that many have had success getting charges for premium seat selection and things that ordinarily should be included (like lounge access, onboard purchases, etc) manually credited via the chat function, but only after 2 weeks has passed since the transaction date. Historical Alaska data included below, but beware that you may need to chat and hope for a friendly agent. See more data in this Flyertalk thread.”

I decided to reach out to American Express for help.

On Friday (4/12), I called the phone number on the back of my AMEX Business Platinum (1-800-492-8468) and spoke to the rep.  I explained to the rep that my Alaska Airlines premium economy seat assignment purchases from January did not trigger the $200 Airline Fee Reimbursement Credit.  The rep researched the transactions, said they were all eligible for the credit, and was able to manually apply the credits to my account.  I was told it would take up to 5 business days for the credit to post.  Fast forward to today (4/15) and I saw the $200 in credits posted to my account with a posting date of 4/13.

I also confirmed in the Benefits tab that the $200 Airline Fee Reimbursement Credit benefit was successfully completed,

I have never had an issue with the $200 Airline Fee Reimbursement Credit in previous years when I purchases Alaska Airlines premium economy seat assignments, so I’m not sure when this issue started.  Long story short, if it’s been more than 2-3 weeks since your qualifying purchase and you do not see the credits, reach out to American Express for help.  You can call or use the live chat feature to resolve this issue.  If you have any questions about the process, please leave a comment below.  Have a great day everyone!