Last week in my rant at Hyatt, readers suggested the issue was the incompetence of my concierge. I’ll admit, I was a bit defensive. When I was first assigned a concierge, I spoke with her to get acquainted. The first task I asked her to do for me was to amend some reservations I already had. That came off without a hitch. However, the more I looked into the Departures Magazine ad and the responses my concierge was giving me, I started thinking my readers were right.

One reader asked me if I had actually given my concierge the DUSA promo code, which was the code given in Departures Magazine to bring up the Park Hyatt deal for 3rd or 4th night free. I had not spelled it out for her, though she did acknowledge knowing about the Park Hyatt special offer. So I sent her another email specifying the DUSA promo code and asking her to check again. I gave her random dates and asked her to check the Park Hyatt Saigon. Here’s what she said in replying to my request:

Hi Shelli,

The offer code DUSA does not bring up anything. It may be a different code for each property so I searched the properties you requested based on a 4 night in the time frame for a 3rd or 4th night free offer. Again, I do not see that it is available.

Park Hyatt Saigon. Image source: https://saigon.park.hyatt.com/en/hotel/home.html

Continue reading →