Good morning everyone. A few weeks ago, I wrote this post: PSA: Check Existing Airline Confirmations for Cancelled Flights a Few Days Before Travel. In that post, I talked about checking existing flights to make sure your flights weren’t cancelled. Then yesterday, I had a similar situation regarding my Lihue (LIH) to Maui (OGG) Hawaiian Airlines flight. Even though the flight was not cancelled, there was a schedule change of more than 1.5 hours. Schedule changes happen, I’m not (that) mad about that, but what really annoys me is when I do not receive an email alert regarding the schedule change. How difficult is it to send an automated email about a schedule change?
Let me back up a little bit and explain how I found out about this schedule change. Every Tuesday morning, Southwest Airlines sends out an email about their latest sale. I then check all my existing Southwest Airlines flights for price drops (pretty rare these days) and rebook any flights that drop in price. I usually only check Southwest Airlines, but I decided to check all my upcoming flights to see if there were any schedule or routing changes. When I checked this Hawaiian Airlines reservation, I was surprised to see the 1.5+ hour schedule change. I immediately called Hawaiian Airlines to see if they could move me to an earlier flight because I am connecting to an Alaska Airlines flight from Maui (OGG) to Oakland (OAK) and this schedule change made my connection very tight.
