Tag Archives: Plastiq

Contact Plastiq Customer Service if 1% Fee is Missing from Payments

Good afternoon everyone.  I had an issue with Plastiq recently and reached out to their customer service team.  I am very happy with the Plastiq customer service team and wanted to share my experience with you.  Long story short, I was targeted for a Plastiq promo in May.  Since I hadn’t used a Mastercard to make a payment with Plastiq in a while, I was targeted for this promo.  I could get a 1% fee when I scheduled 3 payments of up to $2,000 each.  The standard fee for using a credit card on Plastiq is 2.5%, so only paying 1% was a good deal.  Unfortunately, the 1% fee was not working on my account, so I ended up contacting Plastiq’s customer service for help.

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Plastiq’s Fee Free Dollars (FFDs) 90 Expiration Policy (Being Enforced Soon)

Good afternoon everyone.  I have used Plastiq several times in the past to pay various bills (IRS state and federal taxes, property taxes, and other bills) and enjoyed using my Fee Free Dollars (FFDs).  You can earn FFDs by referring members to Plastiq and for participating in Plastiq promos.  When you use FFDs, you do not pay any credit card fees (so a $1,000 bill paid with a credit card only costs $1,000 – there is no added credit card fee).  FFDs are very important and represent an easy way to meet credit card minimum spending requirements.  I just received an email from Plastiq regarding the expiration policy for Fee Free Dollars (FFDs).  The email states:

Over the next few months, Plastiq will begin enforcing its FFD expiry policy. As stated in our existing terms of service, FFDs expire 90 days after issuance unless there is account activity involving FFDs (i.e. a redemption or credit).

Essentially, unused FFDs are designed to expire after 90 days. Currently, users can see the countdown to expiration in the Rewards & Referrals section, but Plastiq does not void the FFDs when the counter reaches 0.

Users can keep their FFDs active by redeeming them at least once every 90 days towards a payment or refer a new customer to Plastiq. Again, this is not a change, but rather an enforcement of our existing terms.

Here is section 8.3 of Plastiq’s terms of service that explains how FFDs work and the expiration policy:

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Plastiq Now Offers Expedited Check Delivery via FedEx Priority Overnight

Good morning everyone.  Yesterday, I received an email from Plastiq regarding a new feature added to Plastiq’s Accelerated Payments Suite.  Here is the email:

As our valued partner, we want you to be the first to know about Plastiq’s New Product Feature, Expedited Check Delivery, that will be released on Tuesday, October 30th, 2018!

As the newest addition to the Accelerated Payments Suite, expedited check payment on the Plastiq platform offers a convenient and flexible way for customers to maximize their credit. Customers simply schedule the payment and choose expedited delivery in order to guarantee delivery within two business days. Plastiq accepts the customer’s payment by credit card and sends a check to their vendor.

Business owners often seek to maximize their lines of credit, including the most easily accessible one of all – credit cards. Why not leverage the line of credit you already have in your wallet? Not only are you able to benefit from the cash float available by leveraging credit card payoff periods, but you can also earn rewards to invest back into you business. It’s a win-win! Continue reading

[Targeted] Plastiq: Earn 1 Fee Free Dollar (FFD) for Every Dollar Spent with Mastercard (Promo Ends October 31)

Updated 12:00pm PT on 10/24: This looks like a targeted promo.  If you did not receive this email from Plastiq, you may not be eligible for the promo.  Sorry for the confusion.


Good morning everyone.  I just received an email from Plastiq regarding a promo for using your Mastercard to make Plastiq payments.  From today (October 24) through October 31, you will earn 1 Fee Free Dollar (FFD) for every dollar you spend on Plastiq using your Mastercard.  This only includes payments set up today through October 31, not previously scheduled payments.  Any FFDs that you earn during this promo will be credited to your Plastiq account on November 1.  If you are new to Plastiq, here is my referral link.

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Plastiq: Schedule 6 Rent / Mortgage Payments & Only Pay 2% Processing Fee (New Users Only)

Good afternoon everyone.  I just received an email from Plastiq regarding a new promotion for paying rent / mortgage payments.  Unfortunately, this promotion is limited to new Plastiq users.  Here are the details of the promo:

  • You must be a new Plastiq user.
  • Schedule 6 Rent/Real Estate payments and you will only pay a 2% Plastiq fee on each payment. (Plastiq fee will be standard for any payments beyond the first 6.)
  • Use any credit card (Visa, MasterCard, Discover, American Express, JCB, and Diners Club).
  • You must schedule your first payment by May 31, 2018 at 11:59pm ET.
  • You must click this link for the correct code to be applied (I will receive a referral credit – thank you for your support).

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