PSA: Error Transferring US Bank FlexPoints from FlexPerks Rewards Account to Altitude Reserve Account? Just Call

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Good afternoon everyone, I have a quick tip to share regarding transferring US Bank FlexPoints from a FlexPerks Rewards account to an Altitude Reserve account.  My friend was trying to book a flight with his FlexPoints from his US Bank Altitude Reserve Credit Card, but he was short a few FlexPoints.  I had a few extra FlexPoints in my account, so I told him I would transfer the FlexPoints to his account.  I recently wrote about the New US Bank FlexPerks Transfer Process (Share & Combine US Bank FlexPoints), so I thought the process would be simple.  He sent me his Altitude Reserve account number and Altitude Reserve credit card number and I tried to make the transfer online, but I kept getting an error message. He also has a traditional FlexPerks Rewards credit card, so I tried to send him FlexPoints to his FlexPerks Rewards account, but I kept getting an error message there too.

After spending 10 minutes trying to figure out the problem, I decided to call the FlexPerks Rewards department (1-888-229-8864).  After verifying my identity, I explained the problem to the rep.  She was not sure if she could help transfer FlexPoints from a FlexPerks Rewards account to an Altitude Reserve account, but after doing some research, she asked if I had the Altitude Reserve account number and Altitude Reserve credit card number of my friend.  I said yes, and told her the Altitude Reserve credit card number.  She said the transfer was complete.  Wait, what about the Altitude Reserve account number? She didn’t need it, she was able to transfer the FlexPoints with just the Altitude Reserve credit card number. I thanked her for her help.  I told my friend the FlexPoints were transferred and he confirmed the FlexPoints were now in his Altitude Reserve account.  I then refreshed my FlexPerks Points History page and saw the transfer details.

I’m not sure if this was a fluke or if you only need the Altitude Reserve credit card number to make the transfer over the phone.  It might also work from FlexPerks Rewards account to FlexPerks Rewards account or Altitude Reserve account to Altitude Reserve account.  If you have any data points, please share them in the comments.  If you have any other questions, please leave a comment below.  Have a great day everyone.

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